Events

Last minute cancellations can cause frustration, lost income and gaps in the rota that are hard to fill. They can also feel awkward to deal with, especially when you want […]

Running a cleaning business can feel personal. You care about your clients, your team and your reputation. But when decisions are made from guilt, fear, panic or people-pleasing, it can […]

It’s possible to be busy, have lots of clients and still not be making enough profit. Understanding your profit margin helps you see whether your business is genuinely working for […]

Sometimes a cleaner can be excellent at the actual cleaning but difficult in other ways. They may ignore systems, resist feedback, be unreliable, cause tension in the team or make management feel much harder than it should. In this live members’ mastermind session, we’ll talk about how to handle team members who are good at […]

Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. In this members only live mastermind session, we’ll share ideas for encouraging more recommendations from happy clients. We’ll […]

A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments, rotas, enquiries and problems still be managed? In this members live mini mastermind, we’ll look at the areas of your business […]

Growth can be exciting, but without the right systems in place it can quickly become stressful. More clients, more staff and more enquiries can expose every gap in your business. What worked when it was just you, or a small team, may not work when the business gets busier. In this recorded video training masterclass, […]

Your local reputation matters! Whether you realise it or not, people may already have an impression of your business based on your reviews, social media, branding, word of mouth and the way your team shows up. In this member’s live mastermind session, we’ll explore what your business is currently known for and what you would […]

Many cleaning business owners deal with clients who casually add extra tasks and expect them to fit it into the same time. It might be windows, ovens, extra rooms, laundry, tidying or “just a quick extra job” that isn’t really quick at all. In this live members mastermind, we’ll discuss how to handle extra requests […]

Most business owners have something they know needs attention but keep pushing down the list. It might be updating prices, sorting policies, dealing with a difficult client, creating a process, or finally getting control of the numbers. In this members live mastermind session, we’ll discuss what you may be avoiding and why these tasks often […]