TERMS & CONDITIONS
DCBN Membership Terms and Conditions
These terms explain how membership of the Domestic Cleaning Business Network works.
Please read them before joining. By joining DCBN, you agree to these terms.
- Who we are
DCBN means The Domestic Cleaning Business Network Limited, company number 13813105.
When we say “we”, “us” or “our”, we mean DCBN.
When we say “you”, “your” or “member”, we mean the person, business, company or organisation joining DCBN.
- Business-to-business membership
DCBN is a business-to-business membership for businesses and sole traders operating cleaning businesses.
By joining, you confirm that you are joining for business purposes and not as a consumer.
Because this is a business-to-business agreement, there is no automatic 14-day cooling-off period. Once you join and payment has been made or becomes due, your membership agreement starts straight away.
We may choose to offer a refund or cancellation at our discretion, but we are not required to do so unless these terms say otherwise.
- Membership options
DCBN currently offers the following membership options:
- Monthly membership
- Annual membership
Monthly membership is a 12-month subscription paid in monthly instalments.
Annual membership is a 12-month subscription paid in full in advance.
Both options are for a minimum 12-month membership term.
- Monthly membership
If you choose monthly membership, you are committing to a full 12-month membership.
Your payments are split into monthly instalments for convenience, but this does not make it a rolling monthly contract.
If you cancel your payment method, stop paying, or ask to leave before the end of the 12-month term, the remaining balance for the full 12-month membership will still be due.
We reserve the right to invoice you for any unpaid balance.
- Annual membership
If you choose annual membership, the full annual membership fee is due in advance.
Annual membership runs for 12 months from the date your membership starts, unless otherwise agreed in writing.
Annual membership fees are non-refundable once your membership has started, unless we agree otherwise.
- Renewals
Your membership will renew automatically at the end of each 12-month term unless you give us notice to cancel.
You must give us at least one month’s written notice before your renewal date if you do not want your membership to renew.
Notice must be sent by email to info@dcbn.org.uk.
Your cancellation is only confirmed once we have acknowledged it in writing.
If we do not receive at least one month’s written notice before your renewal date, your membership will renew for another 12-month term and the full membership fee will be due.
- Cancelling during your membership term
You can ask to cancel your membership at any time by emailing info@dcbn.org.uk.
However, cancelling during your 12-month membership term does not remove your responsibility to pay the full amount due for that 12-month term.
No pro-rata refunds will be given for unused time, unused benefits, missed live sessions, or failure to access the membership resources.
Any refund or early cancellation will be entirely at the discretion of DCBN.
- Payment
Payment can be made by debit card or credit card through our website.
In exceptional circumstances, we may agree to accept an annual payment by bank transfer.
Payment is due immediately when you join, unless we have agreed different payment terms with you in writing.
If payment is made by monthly instalments, you are responsible for making sure your payment method remains active and that payments can be collected when due.
- Failed or late payments
If a payment fails or is not received when due, we may suspend your membership and remove access to member benefits until payment is made.
This may include access to:
- the members’ area
- the training library
- downloadable documents and templates
- member discounts
- live sessions
- mentoring calls
- the members’ Facebook group
- any other member-only resources
If payment remains unpaid, we may cancel your access and invoice you for the remaining balance of your 12-month membership.
We may also charge interest and reasonable costs for recovering unpaid amounts, including debt collection or legal fees where applicable.
- Membership requirements
DCBN membership is for businesses and sole traders who are, or are working towards, operating legally and professionally in the domestic cleaning industry.
We expect members to:
- hold appropriate insurance
- be registered with HMRC where required
- operate legally
- pay staff at least the National Minimum Wage or National Living Wage where applicable
- act professionally within the DCBN community
- provide accurate and up-to-date information when requested
We may ask you to provide proof of insurance, business registration or other relevant information.
If you are not yet insured or registered where required, we may give you up to 30 days to put this in place.
If you do not meet our membership requirements, we may suspend or cancel your membership.
We may update our membership requirements from time to time. Where we make a significant change, we will give members at least 28 days’ notice.
- Member conduct
Members are expected to behave respectfully and professionally towards DCBN, its directors, team, partners, speakers, suppliers and other members.
We reserve the right to suspend or cancel membership if a member:
- behaves abusively, aggressively or dishonestly
- misuses DCBN resources
- shares member-only content outside the membership
- damages the reputation of DCBN or other members
- repeatedly breaches community rules
- provides false or misleading information
- acts in a way that we believe is harmful to the DCBN community
Where appropriate, we will explain the reason for suspension or cancellation.
- What your membership includes
Membership benefits are described on the DCBN membership page and may include, depending on the current offer:
- access to training masterclasses
- access to the online training library
- access to document templates and resources
- live masterminds or group sessions
- mentoring opportunities
- member-only supplier discounts
- access to the DCBN members’ community
- other member benefits added from time to time
Membership benefits may change over time.
We will always aim to provide valuable support, training and resources, but we do not guarantee that specific sessions, speakers, resources, discounts or benefits will always be available.
- Live sessions, mentoring and training
Live sessions, masterminds, mentoring calls and training sessions may be changed, postponed or cancelled where necessary.
We are not responsible if you are unable to attend a live session.
Where recordings are provided, they may be made available for a limited time or within the members’ area, at our discretion.
We do not guarantee that every live session will be recorded.
- Advice and information
DCBN provides general business support, training, templates, resources and guidance for the domestic cleaning industry.
Any information provided by DCBN is for general guidance only.
It should not be treated as legal, financial, tax, HR, accounting or professional advice.
You are responsible for making your own business decisions and, where needed, taking advice from a qualified professional.
We are not responsible for any loss, cost or damage resulting from your use of DCBN training, templates, resources or advice.
- Member-only content and resources
All DCBN training, templates, downloads, documents, videos, recordings and resources are for your own business use only.
You must not:
- share them with non-members
- sell them
- copy them for another business
- upload them publicly
- use them to create competing products or services
- give access to anyone outside your business
- circulate them to other organisations without our written permission
If you want to use DCBN materials outside your own business, you must ask us first. A licensing fee may apply.
- Accuracy of resources
We do our best to keep DCBN resources up to date and accurate.
However, laws, best practice, supplier offers, industry standards and business information can change.
We cannot guarantee that every document, template or training resource will always be fully up to date.
You are responsible for checking that anything you use is suitable for your own business and circumstances.
- Supplier discounts and partner offers
DCBN may provide access to supplier discounts, partner offers or third-party services.
These offers are provided by third parties and may change, end or be withdrawn at any time.
We are not responsible for the products, services, pricing, advice, actions or failures of any third-party supplier or partner.
Any agreement you enter into with a supplier or partner is between you and that supplier or partner.
- Use of the DCBN member logo
Active members may use the approved DCBN member logo in line with our instructions.
You may only use the current approved version of the logo found in the members area on the Documents page.
You must not alter it, sell it, share it, or allow another business to use it.
If your membership ends, is cancelled, is suspended, or is not renewed, you must stop using the DCBN member logo immediately.
You must also remove any wording from your website, social media, marketing materials or other platforms that suggests you are still a current DCBN member.
- Publicity and photographs
We may use photographs, screenshots, testimonials, comments or feedback from DCBN events, sessions, social media or community activity for reasonable publicity and marketing purposes.
We will not knowingly share information you have clearly told us in writing is confidential.
If you do not want your image, comments or business name used in DCBN publicity, please tell us in writing.
- Your information and data
By joining DCBN, you agree that we may hold and process information about you and your business for the purpose of managing your membership and providing member services.
This may include your name, business name, contact details, payment information, membership status and information you provide through your membership profile.
You are responsible for making sure the information you provide is accurate and kept up to date.
Please also read our Privacy Policy for more information about how we use and protect your data.
- Changes to membership fees
We may change membership fees from time to time.
If your membership fee is changing, we will notify you before the change applies.
Fee changes will usually apply from your next renewal date, unless we agree otherwise with you.
- Changes to these terms
We may update these terms from time to time.
If we make significant changes, we will notify members by email, through the members’ area, or by another appropriate method.
The latest version of these terms will be available on our website.
By continuing your membership after updated terms have been issued, you agree to the updated terms.
- Suspending or ending membership by DCBN
We may suspend or end your membership if:
- you do not pay your membership fees
- you breach these terms
- you no longer meet our membership requirements
- you misuse DCBN content or resources
- your conduct is harmful to DCBN or its members
- we reasonably believe it is necessary to protect DCBN, our members or our community
We may also end this agreement by giving you 28 days’ written notice.
Where we end your membership, we will explain the reason where appropriate.
You may appeal the decision in writing to the DCBN directors.
- Liability
DCBN’s total liability to you, whether in contract, negligence, breach of duty, misrepresentation or otherwise, will be limited to the amount of membership fees you have paid to us during the relevant membership term.
We will not be liable for indirect losses, loss of profit, loss of business, loss of revenue, loss of goodwill, loss of opportunity, or any other consequential loss.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
- Contacting us
All membership questions, cancellation notices and general enquiries should be sent to:
- Agreement
By joining DCBN, submitting a membership application, making payment, renewing your membership, or continuing to use member benefits, you agree to these terms and conditions.
These terms form a legally binding agreement between you and DCBN.