You started a cleaning business and it boomed. Before long, you were in demand so much that you decided to expand your team. It grew amazingly…and then it got hard.
Running a business is a skill, and it can be learnt. Many of us never intended to become business owners, but we are, and it is time to hone those skills quickly.
Whether you want to learn how to raise prices without losing customers, become VAT registered, learn how to write a risk assessment, understand your options with professional products, train a staff member or remove an impossible stain, we have an immense video library about these issues, and so many more.
Twice a month there is an industry expert talking live about a specialist domestic cleaning industry topic, and twice a month there is a Mini Mastermind session.
Webinars – twice a month on Thursdays at 7 pm with an industry expert; these are recorded and available on the website.
Mini Mastermind – twice a month on Thursdays at 7 pm. These are fun and interactive sessions with other business owners. They explore a fresh topic each time and discuss current issues that are affecting cleaning business owners.
So, you think you know how to clean. You probably do, but do you know how to do it safely within the ever-changing HSE regulations. Many of the cleaning infection control guidelines have been created for the commercial cleaning industry. The DCBN have sourced industry experts to adapt those guidelines and create best practice for the domestic cleaning industry. And before you say it can’t be that different, it really is.
In the domestic cleaning industry, we face pets, children, travel, remote workers, removing rubbish, ever changing work environments, weather, specialist surfaces (from granite to antiques), an extensive range of chemicals, personal products and personal relationships. Each of these will require a risk assessment and cover from your contract. The cleaning is the easy part of this role, and a cleaner is judged more on their customer service skills than their cleaning, so we will make sure you are trained, insured and safe to thrive in the immense variety of situations you will find yourself in.
It’s 3 am and you can’t sleep because you are so angry at how you were spoken to by a customer yesterday. Why didn’t you stand up for yourself?
You have a massive quote tomorrow for an old stately home, and you are completely out of your depth. What do you need to prepare?
The invoices were sent out two weeks ago, and you are still waiting for a couple of payments. You sent out reminders, but what should you do now?
Sometimes, we need to vent to others who understand. Sometimes, we need practical advice. Sometimes, we just want to sit back and learn from others’ mistakes. The Facebook group is active 24 hours per day with experienced business owners who enjoy sharing your experiences. This group grows friendships and knowledge in a relaxed environment and at times and commitment levels that suit you.
It is worth noting that this group is very different to other Facebook support groups due to the nature of the participants. These people are a small, committed group of business owners, and the answers that you will receive are often very different and more constructive than other groups. They will answer from a business perspective, and there is a much greater emphasis on professionalism and customer service than you will find in other groups.
Everything you need to start your business in level 1 and everything you require to level up and face the demands of a growing team in level 2.
Level 1 documents include
Domestic cleaning services contract (two options)
Domestic cleaning booking form
Health and safety documents
Business administration documents
DCBN logo – approved supplier usage permitted (once all documentation received)
Level 2 documents include
Everything from level 1 plus
Risk assessment template
Pregnant workers risk assessment
Lone working policy
Key holding statement
Holiday entitlement calculator
Pay slip template
Contracts of services
… and more
Real friendships and communities grow in person, and we know how much a community matters to your business journey.
You will have the opportunity to meet local business owners and inspirational leaders. During 2022 (when the restrictions allow us), the DCBN will be rolling out a series of local networking events – check here for a date of one near you.