Mini Mastermind – Clients adding extras

Many cleaning business owners deal with clients who casually add extra tasks and expect them to fit it into the same time. It might be windows, ovens, extra rooms, laundry, tidying or “just a quick extra job” that isn’t really quick at all.

In this live members mastermind, we’ll discuss how to handle extra requests in a way that feels clear and professional. We’ll share ideas for wording, pricing, setting expectations and protecting your team’s time without damaging the client relationship.

DCBN membership helps you handle awkward client situations professionally, with wording, templates, policies and support to protect your time and your business!