Mini Mastermind – Dealing with last minute cancellations!

Last minute cancellations can cause frustration, lost income and gaps in the rota that are hard to fill. They can also feel awkward to deal with, especially when you want to keep a good relationship with the client.

In this members online mastermind session, we’ll discuss how to handle cancellations fairly and professionally. We’ll share ideas around cancellation policies, wording, boundaries and how to protect your business while still offering good customer service.

DCBN membership helps you stay professional and protected, with policies, templates, training and weekly support for the tricky situations that come up in business.