Events

Before a client books with you, they need to feel confident that you are reliable, professional and the right fit for their home. Trust starts long before the first clean, from how you respond to enquiries to how clearly you explain your service. In this 30-minute members only mastermind, we’ll share simple ways to build […]

Last minute cancellations can cause frustration, lost income and gaps in the rota that are hard to fill. They can also feel awkward to deal with, especially when you want to keep a good relationship with the client. In this members online mastermind session, we’ll discuss how to handle cancellations fairly and professionally. We’ll share […]

Running a cleaning business can feel personal. You care about your clients, your team and your reputation. But when decisions are made from guilt, fear, panic or people-pleasing, it can quickly lead to undercharging, overworking, tolerating poor behaviour and saying yes when you really need to say no! In this recorded video training masterclass, we’ll […]

It’s possible to be busy, have lots of clients and still not be making enough profit. Understanding your profit margin helps you see whether your business is genuinely working for you or just keeping you constantly busy. In this 30-minute live members only mastermind, we’ll talk about what a healthy profit margin looks like in […]

Sometimes a cleaner can be excellent at the actual cleaning but difficult in other ways. They may ignore systems, resist feedback, be unreliable, cause tension in the team or make management feel much harder than it should. In this live members’ mastermind session, we’ll talk about how to handle team members who are good at […]

Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. In this members only live mastermind session, we’ll share ideas for encouraging more recommendations from happy clients. We’ll […]

A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments, rotas, enquiries and problems still be managed? In this members live mini mastermind, we’ll look at the areas of your business […]

Growth can be exciting, but without the right systems in place it can quickly become stressful. More clients, more staff and more enquiries can expose every gap in your business. […]

Your local reputation matters! Whether you realise it or not, people may already have an impression of your business based on your reviews, social media, branding, word of mouth and […]

Many cleaning business owners deal with clients who casually add extra tasks and expect them to fit it into the same time. It might be windows, ovens, extra rooms, laundry, […]