Events

Sometimes a cleaner can be excellent at the actual cleaning but difficult in other ways. They may ignore systems, resist feedback, be unreliable, cause tension in the team or make management feel much harder than it should. In this live members’ mastermind session, we’ll talk about how to handle team members who are good at […]

Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. In this members only live mastermind session, we’ll share ideas for encouraging more recommendations from happy clients. We’ll […]

A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments, rotas, enquiries and problems still be managed? In this members live mini mastermind, we’ll look at the areas of your business […]

Growth can be exciting, but without the right systems in place it can quickly become stressful. More clients, more staff and more enquiries can expose every gap in your business. […]

Your local reputation matters! Whether you realise it or not, people may already have an impression of your business based on your reviews, social media, branding, word of mouth and […]

Many cleaning business owners deal with clients who casually add extra tasks and expect them to fit it into the same time. It might be windows, ovens, extra rooms, laundry, […]

Most business owners have something they know needs attention but keep pushing down the list. It might be updating prices, sorting policies, dealing with a difficult client, creating a process, […]

Running a cleaning business can feel very personal, especially when clients complain, staff leave, someone cancels or feedback feels unfair. It’s easy to absorb every issue as a personal failure […]

A busy cleaning business is not always a profitable one. It is possible to have a full diary, a growing team and lots of clients, but still feel like there […]

Money leaks are often small, quiet and easy to miss. They can show up in unpaid extras, poor scheduling, undercharging, wasted products, travel time, cancellations, staff inefficiencies or jobs that are no longer profitable. In this session, we’ll talk about where money may be slipping through the cracks in your cleaning business. We’ll share practical […]