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Last minute cancellations can cause frustration, lost income and gaps in the rota that are hard to fill. They can also feel awkward to deal with, especially when you want to keep a good relationship with the client. In this members online mastermind session, we’ll discuss how to handle cancellations fairly and professionally. We’ll share […]
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Running a cleaning business can feel personal. You care about your clients, your team and your reputation. But when decisions are made from guilt, fear, panic or people-pleasing, it can quickly lead to undercharging, overworking, tolerating poor behaviour and saying yes when you really need to say no! In this recorded video training masterclass, we’ll […]
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It’s possible to be busy, have lots of clients and still not be making enough profit. Understanding your profit margin helps you see whether your business is genuinely working for you or just keeping you constantly busy. In this 30-minute live members only mastermind, we’ll talk about what a healthy profit margin looks like in […]
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Sometimes a cleaner can be excellent at the actual cleaning but difficult in other ways. They may ignore systems, resist feedback, be unreliable, cause tension in the team or make management feel much harder than it should. In this live members’ mastermind session, we’ll talk about how to handle team members who are good at […]
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Your existing clients can be one of your best sources of new work. They already know you, trust you and understand the value of your service. But referrals do not always happen automatically, sometimes clients need reminding, encouraging and making it easy to recommend you. In this recorded video training masterclass, we’ll look at how […]
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Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. In this members only live mastermind session, we’ll share ideas for encouraging more recommendations from happy clients. We’ll […]
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A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments, rotas, enquiries and problems still be managed? In this members live mini mastermind, we’ll look at the areas of your business […]
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