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DTSTART;TZID=Europe/London:20260902T130000
DTEND;TZID=Europe/London:20260902T133000
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UID:20167-1788354000-1788355800@dcbn.org.uk
SUMMARY:Mini Mastermind - Dealing with last minute cancellations!
DESCRIPTION:Last minute cancellations can cause frustration\, lost income and gaps in the rota that are hard to fill. They can also feel awkward to deal with\, especially when you want to keep a good relationship with the client. \nIn this members online mastermind session\, we’ll discuss how to handle cancellations fairly and professionally. We’ll share ideas around cancellation policies\, wording\, boundaries and how to protect your business while still offering good customer service. \nDCBN membership helps you stay professional and protected\, with policies\, templates\, training and weekly support for the tricky situations that come up in business.
URL:https://dcbn.org.uk/event/mini-mastermind-dealing-with-last-minute-cancellations/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/last-minute-cancellations-non.png
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DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260910
DTSTAMP:20260618T112402Z
CREATED:20260618T112402Z
LAST-MODIFIED:20260618T112402Z
UID:20229-1788912000-1788998399@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - How to stop making emotional business decisions!
DESCRIPTION:Running a cleaning business can feel personal. You care about your clients\, your team and your reputation. But when decisions are made from guilt\, fear\, panic or people-pleasing\, it can quickly lead to undercharging\, overworking\, tolerating poor behaviour and saying yes when you really need to say no! \nIn this recorded video training masterclass\, we’ll explore how to recognise emotional decision-making in your business and how to pause before reacting. You’ll learn how to separate facts from feelings\, how to use simple decision-making filters\, and how to make choices that protect the long-term health of your business. \nThis session is ideal for cleaning business owners who often feel pulled in different directions. It will help you build more confidence\, create better boundaries\, and make decisions from a place of clarity rather than pressure. \nDCBN membership gives you the support and perspective you need when business decisions feel difficult. Join us for mentoring\, training and a community of cleaning business owners who understand the pressure and help you make clearer\, calmer decisions!
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-how-to-stop-making-emotional-business-decisions/
LOCATION:DCBN Training Library
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DTSTART;TZID=Europe/London:20260909T130000
DTEND;TZID=Europe/London:20260909T133000
DTSTAMP:20260618T103525Z
CREATED:20260618T103525Z
LAST-MODIFIED:20260618T103525Z
UID:20199-1788958800-1788960600@dcbn.org.uk
SUMMARY:Mini Mastermind - What is a healthy profit margin?
DESCRIPTION:It’s possible to be busy\, have lots of clients and still not be making enough profit. Understanding your profit margin helps you see whether your business is genuinely working for you or just keeping you constantly busy. \nIn this 30-minute live members only mastermind\, we’ll talk about what a healthy profit margin looks like in a cleaning business and why it matters. We’ll share thoughts on pricing\, wages\, overheads\, hidden costs and how to start looking at your numbers with more confidence. \nDCBN membership helps you understand your numbers\, improve your profit and make better business decisions\, with training\, mentoring and weekly sessions to keep you focused.
URL:https://dcbn.org.uk/event/mini-mastermind-what-is-a-healthy-profit-margin/
LOCATION:Zoom Online Meeting
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DTSTART;TZID=Europe/London:20260916T130000
DTEND;TZID=Europe/London:20260916T133000
DTSTAMP:20260618T103659Z
CREATED:20260618T103659Z
LAST-MODIFIED:20260618T103659Z
UID:20201-1789563600-1789565400@dcbn.org.uk
SUMMARY:Mini Mastermind - Good at cleaning but hard to manage?
DESCRIPTION:Sometimes a cleaner can be excellent at the actual cleaning but difficult in other ways. They may ignore systems\, resist feedback\, be unreliable\, cause tension in the team or make management feel much harder than it should. \nIn this live members’ mastermind session\, we’ll talk about how to handle team members who are good at the job but challenging to manage. We’ll share ideas around expectations\, communication\, boundaries and knowing when ability alone is not enough. \nDCBN membership gives you support with the people side of business\, including training\, mentoring and a community of cleaning business owners who understand the challenges of managing a team.
URL:https://dcbn.org.uk/event/mini-mastermind-good-at-cleaning-but-hard-to-manage/
LOCATION:Zoom Online Meeting
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DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260924
DTSTAMP:20260618T112611Z
CREATED:20260618T112611Z
LAST-MODIFIED:20260618T112611Z
UID:20239-1790121600-1790207999@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Getting more referrals from existing clients
DESCRIPTION:Your existing clients can be one of your best sources of new work. They already know you\, trust you and understand the value of your service. But referrals do not always happen automatically\, sometimes clients need reminding\, encouraging and making it easy to recommend you. \nIn this recorded video training masterclass\, we’ll look at how to build referrals into your cleaning business in a natural and professional way. You’ll learn when to ask\, how to ask\, what makes clients more likely to recommend you\, and how to create a simple referral process that does not feel pushy or desperate. \nThis session will help you make better use of the relationships you have already built. You’ll leave with practical ideas for increasing word-of-mouth recommendations\, encouraging happy clients to spread the word\, and turning great service into a steady source of new enquiries. \nInside the DCBN\, we help you turn great service into more recommendations\, more reviews and more enquiries. Join for practical marketing training\, templates\, mentoring and weekly support to help your cleaning business grow in a more natural and sustainable way.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-getting-more-referrals-from-existing-clients/
LOCATION:DCBN Training Library
END:VEVENT
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DTSTART;TZID=Europe/London:20260923T130000
DTEND;TZID=Europe/London:20260923T133000
DTSTAMP:20260926T130620Z
CREATED:20260618T105612Z
LAST-MODIFIED:20260926T130620Z
UID:20217-1790168400-1790170200@dcbn.org.uk
SUMMARY:Mini Mastermind - Getting More Referrals!
DESCRIPTION:Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. \nIn this members only live mastermind session\, we’ll share ideas for encouraging more recommendations from happy clients. We’ll talk about when to ask\, how to ask\, what makes people refer and how to make referrals a more consistent part of your marketing. \nDCBN membership helps you create a stronger client journey\, improve your marketing and build more referral opportunities through practical training and supportive weekly sessions.
URL:https://dcbn.org.uk/event/mini-mastermind-getting-more-referrals/
LOCATION:Zoom Online Meeting
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DTSTART;TZID=Europe/London:20260930T130000
DTEND;TZID=Europe/London:20260930T133000
DTSTAMP:20260926T130421Z
CREATED:20260618T103253Z
LAST-MODIFIED:20260926T130421Z
UID:20184-1790773200-1790775000@dcbn.org.uk
SUMMARY:Mini Mastermind - What would break if you took a week off?
DESCRIPTION:A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments\, rotas\, enquiries and problems still be managed? \nIn this members live mini mastermind\, we’ll look at the areas of your business that still depend too heavily on you. We’ll share ideas for building stronger systems\, clearer processes and more confidence in the people around you. \nDCBN membership helps you build a business that relies less on you\, with systems training\, practical templates and weekly support to help you step back with confidence.
URL:https://dcbn.org.uk/event/mini-mastermind-what-would-break-if-you-took-a-week-off/
LOCATION:Zoom Online Meeting
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