Struggling to recruit reliable cleaners for your UK cleaning business? Here are seven top tips from our DCBN experts
Introduction
Recruiting the right cleaners is one of the biggest challenges for UK cleaning business owners. With high demand and a competitive market, finding and keeping trustworthy staff is crucial for growth. At DCBN, we’ve helped hundreds of business owners refine their recruitment processes. Here’s our step-by-step guide to recruiting cleaners, based on real-world experience and industry best practices.
1. Legal Requirements
Before you start recruiting, ensure your business is compliant:
- Register your business with HMRC.
- Ensure you have the right insurance (public liability, employer’s liability).
- Check right-to-work documentation for all applicants.
2. Write Clear, Honest Job Descriptions
- Highlight pay, hours, location, and expectations.
- Be transparent about the physical demands and types of properties that will be cleaned.
- Mention training opportunities and career progression.
3. Use the Right Recruitment Channels
- Post on local Facebook groups, job boards, and your own website.
- Encourage referrals from existing staff – offer incentives for successful hires.
- Partner with local job centres or colleges.
4. Screen Applicants Thoroughly
- Conduct phone interviews to assess communication skills.
- Use a standardised application form
- Check references and previous employment.
5. Offer a Structured Induction & Training
- Provide a clear induction process, including health & safety.
- Use DCBN’s online training library for consistent onboarding.
- Assign a mentor or buddy for the first few weeks.
6. Prioritise Retention
- Offer regular feedback and recognition.
- Create a positive team culture.
- Provide pathways for progression (e.g., supervisor roles).
7. Stay Compliant and Keep Records
- Update contracts annually.
- Keep records of training, insurance, and right-to-work checks.
