• DCBN Training Masterclass – Getting more referrals from existing clients

    DCBN Training Library
    Your existing clients can be one of your best sources of new work. They already know you, trust you and understand the value of your service. But referrals do not always happen automatically, sometimes clients need reminding, encouraging and making it easy to recommend you. In this recorded video training masterclass, we’ll look at how […]
  • Mini Mastermind – Getting More Referrals!

    Zoom Online Meeting
    Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. In this members only live mastermind session, we’ll share ideas for encouraging more recommendations from happy clients. We’ll […]
  • Mini Mastermind – What would break if you took a week off?

    Zoom Online Meeting
    A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments, rotas, enquiries and problems still be managed? In this members live mini mastermind, we’ll look at the areas of your business […]
  • Mini Mastermind – What are you known for locally?

    Zoom Online Meeting
    Your local reputation matters! Whether you realise it or not, people may already have an impression of your business based on your reviews, social media, branding, word of mouth and the way your team shows up. In this member’s live mastermind session, we’ll explore what your business is currently known for and what you would […]
  • Mini Mastermind – Clients adding extras

    Zoom Online Meeting
    Many cleaning business owners deal with clients who casually add extra tasks and expect them to fit it into the same time. It might be windows, ovens, extra rooms, laundry, tidying or “just a quick extra job” that isn’t really quick at all. In this live members mastermind, we’ll discuss how to handle extra requests […]
  • DCBN Training Masterclass – Keeping Good Cleaners

    DCBN Training Library
    Finding good cleaners is hard enough. Keeping them is just as important. A strong, reliable team can transform your business, but good people are more likely to stay when they feel valued, supported, trained and clear about what is expected of them. In this recorded video training masterclass, we’ll look at what helps cleaners stay […]
  • Mini Mastermind – What are you avoiding in your business?

    Zoom Online Meeting
    Most business owners have something they know needs attention but keep pushing down the list. It might be updating prices, sorting policies, dealing with a difficult client, creating a process, or finally getting control of the numbers. In this members live mastermind session, we’ll discuss what you may be avoiding and why these tasks often […]
  • Mini Mastermind – Do you need to stop taking everything personally?

    Zoom Online Meeting
    Running a cleaning business can feel very personal, especially when clients complain, staff leave, someone cancels or feedback feels unfair. It’s easy to absorb every issue as a personal failure rather than seeing it as part of running a business. In this supportive members only live mastermind, we’ll talk about how to separate yourself from […]
  • Mini Mastermind – Is money leaking out of your business?

    Zoom Online Meeting
    Money leaks are often small, quiet and easy to miss. They can show up in unpaid extras, poor scheduling, undercharging, wasted products, travel time, cancellations, staff inefficiencies or jobs that are no longer profitable. In this session, we’ll talk about where money may be slipping through the cracks in your cleaning business. We’ll share practical […]
  • Mini Mastermind – Collecting payments using technology

    Zoom Online Meeting
    Chasing payments can be uncomfortable, time-consuming and damaging to cashflow. The right technology can make payments simpler for both you and your clients, reducing admin and helping money come in […]