Mini Mastermind – Managing Client Expectations

Sick of “Can you just…” messages, last-minute changes, and clients expecting extras for free? This mini mastermind helps you set clear expectations upfront so you get fewer complaints and fewer awkward chats.

You’ll leave with:

• What to say before the first clean to avoid problems later
• Simple “what’s included” wording and boundaries
• How to handle unrealistic requests calmly

DCBN membership helps you stay professional and protected – join for support, templates, training and weekly sessions like this to make running your business easier.