DCBN Training Masterclass – Creating a Client Review and Check-In Process

Clients do not always tell you when something is starting to bother them. Sometimes they quietly become less happy, stop recommending you, reduce their hours or eventually leave. A simple review and check-in process helps you spot small issues before they become bigger problems.

In this recorded video training masterclass, we’ll show you how to create a clear, manageable client review process that fits into the way your cleaning business already works. You’ll learn when to check in with clients, what questions to ask, how to use feedback without feeling criticised and how to make reviews feel professional rather than awkward.

This session will help you improve client retention, increase trust and create more opportunities for reviews, referrals and upsells. You’ll leave with practical ideas for building client check-ins into your business without adding lots of extra admin or relying on memory.

Inside the DCBN, we help you build simple systems that improve client retention, reduce complaints and make your business feel more professional. Join for training, templates, mentoring and weekly support to help you create a better client experience.