DCBN MASTERCLASS – Mastering Performance Reviews and Feedback
April 23 @ 7:00 pm - 8:00 pm
Keep your team performing at their best with regular feedback and performance reviews. This live and interactive members only online masterclass will teach you how to conduct meaningful reviews that drive improvement and boost morale. Discover how to reward top performers, address underperformance, and create a culture of growth in your cleaning business.
• Setting Clear Metrics: Use KPIs like punctuality, efficiency, and client satisfaction.
• Regular Reviews: How often to hold reviews and what to discuss.
• Two-Way Feedback: Encourage cleaners to share their experiences and challenges.
• Rewarding Performance: Link positive reviews to bonuses, promotions, or recognition.
• Addressing Underperformance: Tactful ways to manage poor performance.
This masterclass will be recorded and added to our vast online training library for our members to access any time. If you’re not a member yet you can join here and will gain instant access to all our member benefits, including the live masterclasses, training library, supplier discounts, documents library and 121 mentoring calls!
