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DTSTART;VALUE=DATE:20260603
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UID:20075-1780444800-1780531199@dcbn.org.uk
SUMMARY:Training Masterclass - Systemise your Client Journey
DESCRIPTION:Clients don’t usually leave because of one big thing. They leave because of small issues that build up when the journey isn’t clear. \nIn this members-only training masterclass\, you’ll learn how to systemise the full client journey so clients stay longer\, complain less and refer more. This recorded training will be available in the DCBN training library\, so you can watch it in your own time and come back to it whenever you need. \nYou’ll be guided through a simple client journey map and practical steps to tighten up the client experience without creating more work. \nIn this masterclass\, you’ll learn: \n\nThe key stages of the client journey (and where most businesses lose clients)\nWhat to systemise first for better retention and fewer complaints\nHow to improve onboarding so clients feel confident from day one\nThe “first clean” standards and touchpoints that reduce issues later\nHow to build reviews and referrals into your process without extra admin\n\n If you’d like help implementing this in your cleaning business with templates\, training and ongoing mentoring and guidance\, join the DCBN and we’ll help you to build a client experience that keeps people coming back (and recommending you).
URL:https://dcbn.org.uk/event/training-masterclass-systemise-your-client-journey/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/client-journey-non.png
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DTSTART;TZID=Europe/London:20260603T130000
DTEND;TZID=Europe/London:20260603T133000
DTSTAMP:20260326T141659Z
CREATED:20260326T141659Z
LAST-MODIFIED:20260326T141659Z
UID:20054-1780491600-1780493400@dcbn.org.uk
SUMMARY:Mini Mastermind - Best Converting Enquiry Scripts
DESCRIPTION:Getting enquiries but they’re not booking? Or you’re attracting price shoppers and time wasters? This mini mastermind discussion is about what to say (and what not to say) so you convert more of the right clients. \nYou’ll leave with: \n\nScripts for calls and messages that feel natural (not salesy)\nHow to qualify leads without sounding rude\nBetter follow-up wording that gets replies\n\nIf you want more leads turning into paying clients\, DCBN membership gives you access to weekly sessions like this plus proven training and support to grow.
URL:https://dcbn.org.uk/event/mini-mastermind-best-converting-enquiry-scripts/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/enquiry-scripts-non.png
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DTSTART;TZID=Europe/London:20260610T130000
DTEND;TZID=Europe/London:20260610T133000
DTSTAMP:20260326T143138Z
CREATED:20260326T141854Z
LAST-MODIFIED:20260326T143138Z
UID:20057-1781096400-1781098200@dcbn.org.uk
SUMMARY:Mini Mastermind - Favourite Technology
DESCRIPTION:Too many apps\, not enough time… and you’re still doing everything manually? In this mini mastermind discussion we’ll share our views on the tech that actually helps cleaning business owners and what’s a waste of money. \nYou’ll leave with: \n\nReal recommendations from other owners\nSimple tools for quoting\, scheduling\, team messages\, and reminders\nIdeas to save time and reduce mistakes\n\nWant the shortcuts without the trial and error? Join the DCBN and learn from other cleaning business owners\, plus get access to training\, resources and regular live training sessions.
URL:https://dcbn.org.uk/event/mini-mastermind-favourite-technology/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/favourite-tech-non.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260617
DTEND;VALUE=DATE:20260618
DTSTAMP:20260602T201311Z
CREATED:20260326T145139Z
LAST-MODIFIED:20260602T201311Z
UID:20077-1781654400-1781740799@dcbn.org.uk
SUMMARY:Training Masterclass - Hiring your first Team Leader
DESCRIPTION:If you’re the person everyone relies on for every decision\, you’ll always be the bottleneck\, no matter how many cleaners you hire. In this members-only training masterclass\, you’ll learn how to hire or promote your first team leader so you can step back from day-to-day operations without standards slipping. \nThis recorded training will be available in the DCBN training library\, so you can watch it in your own time\, revisit the key points and use it when you’re ready to make that next step in your business. You’ll have a clear plan for the first 30 days\, so the transition feels smoother for you\, your team and your clients. \nIn this masterclass\, you’ll learn: \n\nThe signs you’re ready for a team leader (and what to fix first if you’re not)\nWhat the role should actually include (responsibilities\, boundaries\, success measures)\nHow to choose the right person based on traits and behaviour\, not just loyalty\nHow to introduce the role to the team so it builds trust (not tension)\nA simple 30-day rollout plan to set them up for success\n\nIf you want step-by-step support as you grow your team and get off the tools\,  join the DCBN and you’ll get the training\, mentoring and resources to build a business that runs without everything going through you.
URL:https://dcbn.org.uk/event/training-masterclass-hiring-your-first-team-leader/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/first-team-leader-non.png
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DTSTART;TZID=Europe/London:20260617T130000
DTEND;TZID=Europe/London:20260617T133000
DTSTAMP:20260326T142113Z
CREATED:20260326T142113Z
LAST-MODIFIED:20260326T142113Z
UID:20060-1781701200-1781703000@dcbn.org.uk
SUMMARY:Mini Mastermind - Managing Client Expectations
DESCRIPTION:Sick of “Can you just…” messages\, last-minute changes\, and clients expecting extras for free? This mini mastermind helps you set clear expectations upfront so you get fewer complaints and fewer awkward chats. \nYou’ll leave with: \n\nWhat to say before the first clean to avoid problems later\nSimple “what’s included” wording and boundaries\nHow to handle unrealistic requests calmly\n\nDCBN membership helps you stay professional and protected – join for support\, templates\, training and weekly sessions like this to make running your business easier.
URL:https://dcbn.org.uk/event/mini-mastermind-managing-client-expectations/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/customer-expectations-non.png
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