BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//DCBN - ECPv6.17.5.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://dcbn.org.uk
X-WR-CALDESC:Events for DCBN
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240911T190000
DTEND;TZID=Europe/London:20240911T200000
DTSTAMP:20240609T191243Z
CREATED:20240609T191243Z
LAST-MODIFIED:20240609T191243Z
UID:17356-1726081200-1726084800@dcbn.org.uk
SUMMARY:DCBN MASTERCLASS: Customer Service Made Simple
DESCRIPTION:Are you a cleaning business owner looking to enhance your customer service and build lasting client relationships? This specialised masterclass will give you the skills and tools needed to deliver exceptional customer service\, setting your business apart from the competition. \nWhat You’ll Learn:\n\nMaster the art of engaging with clients professionally and effectively.\nAccess a library of professionally crafted email and message templates for various customer service scenarios.\nLearn strategies for handling complaints and turning dissatisfied customers into loyal advocates.\nDiscover techniques to consistently exceed customer expectations and enhance their overall experience.\nUse customer feedback to improve your services and strengthen client relationships.\n\nDon’t miss this opportunity to transform your customer service and drive your business to new heights and start delivering exceptional service that will delight your clients! \nThis is a members only live and interactive masterclass and the recording will be added to the online training library for members to watch any time.
URL:https://dcbn.org.uk/event/dcbn-masterclass-customer-service-made-simple/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2024/06/masterclass-advert-customer-service.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240923T110000
DTEND;TZID=Europe/London:20240923T130000
DTSTAMP:20240919T080005Z
CREATED:20240228T180700Z
LAST-MODIFIED:20240919T080005Z
UID:16728-1727089200-1727096400@dcbn.org.uk
SUMMARY:DCBN Meetup - North West
DESCRIPTION:Join DCBN Director Louise and your fellow local cleaning business owners for a coffee and a catch up\, talking all things cleaning and sharing tips and ideas. The real strength of the DCBN is our community so this is your chance to be part of the best cleaning community out there. Members and non members welcome! Simply book in here to be added to the guest list and we’ll then add you to the private Whatsapp Group just for this meetup run by Louise so she can keep you posted on location\, etc. \nMonday 16th September at 11am – Trafford Centre\, Manchester\, John Lewis cafe
URL:https://dcbn.org.uk/event/dcbn-meetup-north-west-september/
LOCATION:Trafford Centre\, Manchester
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2024/02/DCBN-NORTH-WEST-MEETUPS.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240925T183000
DTEND;TZID=Europe/London:20240925T203000
DTSTAMP:20240920T142955Z
CREATED:20240609T193040Z
LAST-MODIFIED:20240920T142955Z
UID:17359-1727289000-1727296200@dcbn.org.uk
SUMMARY:FREE DCBN MASTERCLASS: Health and Safety for Cleaning Business Owners
DESCRIPTION:Join Our Free Masterclass on how to Clean Safely!\nOur free masterclass on cleaning safely is designed for cleaning professionals interested in mastering safe cleaning practices. Learn the best techniques and protocols to ensure your cleaning processes are effective and safe for everyone. Our masterclasses are usually members only but this is open to everyone in the industry as part of our commitment to ensuring everyone is working safely! \nLearn all about:\n\nSafe Cleaning Techniques\nChemical Safety\nPersonal Protective Equipment (PPE)\nRisk Assessments\n\nEnhance your knowledge and skills in safe cleaning practices by enrolling in our free masterclass. Make safety a priority and ensure your cleaning methods protect you\, your clients and your team if you have one. \nYou will be emailed a zoom link to join the live masterclass on the day at 4pm.
URL:https://dcbn.org.uk/event/free-dcbn-masterclass-health-and-safety-for-cleaning-business-owners/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2024/06/free-masterclass-health-and-safety.png
END:VEVENT
END:VCALENDAR