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X-WR-CALDESC:Events for DCBN
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DTSTART;TZID=Europe/London:20261111T130000
DTEND;TZID=Europe/London:20261111T133000
DTSTAMP:20260926T133345Z
CREATED:20260618T104258Z
LAST-MODIFIED:20260926T133345Z
UID:20207-1794402000-1794403800@dcbn.org.uk
SUMMARY:Mini Mastermind - Collecting payments using technology
DESCRIPTION:Chasing payments can be uncomfortable\, time-consuming and damaging to cashflow. The right technology can make payments simpler for both you and your clients\, reducing admin and helping money come in more reliably. \nIn this live members only mastermind\, we’ll talk about different ways cleaning businesses can collect payments using technology. We’ll share experiences with payment links\, direct debits\, card payments\, invoicing software and systems that make the process smoother. \nDCBN membership gives you practical ideas\, training and support to help you improve cashflow\, reduce admin and use technology in a way that works for your cleaning business.
URL:https://dcbn.org.uk/event/mini-mastermind-collecting-payments-using-technology/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/collecting-payments-non.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261118
DTEND;VALUE=DATE:20261119
DTSTAMP:20260618T113313Z
CREATED:20260618T113313Z
LAST-MODIFIED:20260618T113313Z
UID:20247-1794960000-1795046399@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Client Red Flags: When to say no\, pause or walk away!
DESCRIPTION:Not every enquiry is the right enquiry. Not every client is the right fit. Some clients show warning signs early on\, while others become increasingly difficult over time. Learning to spot red flags can protect your team\, your time\, your standards and your sanity! \nIn this recorded video training masterclass\, we’ll look at the client behaviours that should make you pause\, ask more questions or say no altogether. This may include unrealistic expectations\, poor communication\, disrespectful behaviour\, unsafe homes\, constant cancellations\, refusal to follow policies or repeated complaints that cannot be resolved. \nThis session will help you make more confident decisions about who you work with and when it may be time to step away. You’ll leave with practical guidance on setting boundaries\, handling difficult conversations and protecting your business without feeling unprofessional or guilty. \nInside the DCBN\, we help you protect your time\, your team and your standards with clearer policies and stronger boundaries. Join for practical training\, templates\, 121 mentoring and support to help you handle difficult client situations professionally.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-client-red-flags-when-to-say-no-pause-or-walk-away/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T130000
DTEND;TZID=Europe/London:20261118T133000
DTSTAMP:20260618T105755Z
CREATED:20260618T105755Z
LAST-MODIFIED:20260618T105755Z
UID:20219-1795006800-1795008600@dcbn.org.uk
SUMMARY:Mini Mastermind - What did you\, or would you\, delegate first?
DESCRIPTION:Delegation can feel difficult when you’re used to doing everything yourself. It can be hard to know what to hand over first\, who to trust and how to stop yourself stepping back in too quickly. \nIn this members live online mastermind\, we’ll talk about the first things members have delegated or would like to delegate. We’ll share what worked\, what felt challenging and how to make delegation feel safer\, clearer and more successful. \nDCBN membership helps you grow beyond doing everything yourself\, with team training\, systems support and mentoring to help you delegate with more confidence.
URL:https://dcbn.org.uk/event/mini-mastermind-what-did-you-or-would-you-delegate-first/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/delegate-first-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T130000
DTEND;TZID=Europe/London:20261125T133000
DTSTAMP:20260618T110000Z
CREATED:20260618T110000Z
LAST-MODIFIED:20260618T110000Z
UID:20221-1795611600-1795613400@dcbn.org.uk
SUMMARY:Mini Mastermind - Make your business feel more professional
DESCRIPTION:Clients often make decisions based on how professional your business feels before they ever experience the cleaning. Your website\, messages\, quote process\, uniforms\, follow-up and general communication all help shape their confidence. \nIn this live members only mastermind\, we’ll look at simple ways to make your cleaning business feel more polished and trustworthy. We’ll share ideas that can help you stand out\, attract better clients and feel more confident in your sales process. \nDCBN membership gives you the templates\, training and support to help your cleaning business look\, sound and feel more professional at every stage of the client journey.
URL:https://dcbn.org.uk/event/mini-mastermind-make-your-business-feel-more-professional/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/feel-more-pro-non.png
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DTSTART;TZID=Europe/London:20261128T190000
DTEND;TZID=Europe/London:20261128T233000
DTSTAMP:20260922T085435Z
CREATED:20260629T195245Z
LAST-MODIFIED:20260922T085435Z
UID:20275-1795892400-1795908600@dcbn.org.uk
SUMMARY:Domestic Cleaning Industry Awards 2026
DESCRIPTION:Join us for the Domestic Cleaning Industry Awards 2026\, an unforgettable evening celebrating the UK’s best cleaning businesses\, teams and individuals! \nYour ticket includes entry to the awards celebration on Saturday 28th November 2026 at the Royal Nawaab Pyramid in Stockport\, Manchester\, plus a welcome drink\, dinner\, dancing and a full evening of celebrations as we recognise outstanding achievements across the cleaning industry. \nThere will also be a paid bar available throughout the evening for anyone who would like to purchase additional drinks. \nCome along to celebrate your business\, support the finalists\, cheer on the winners and enjoy a well-deserved night out with people who truly understand the cleaning industry. \nDress code: Party / awards nightVenue: Royal Nawaab Pyramid\, Stockport\, ManchesterDate: Saturday 28th November 2026 \nPlease note: Tickets are non-refundable but may be transferred to another guest if you are no longer able to attend.
URL:https://dcbn.org.uk/event/domestic-cleaning-industry-awards-2026/
LOCATION:The Royal Nawaab Pyramid\, Kings Valley\, Stockport\, SK4 2JU
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/09/banner-new-with-sponsor.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261202
DTEND;VALUE=DATE:20261203
DTSTAMP:20260618T113519Z
CREATED:20260618T113519Z
LAST-MODIFIED:20260618T113519Z
UID:20249-1796169600-1796255999@dcbn.org.uk
SUMMARY:DCBN Training Masterclass: From Mop to Management - Your Journey as a Cleaning Business Owner
DESCRIPTION:Many cleaning business owners start by doing the cleaning themselves. You know the standards\, you know the clients and you know exactly how you want things done. But as the business grows\, your role has to change and that transition can feel uncomfortable. \nIn this recorded video training masterclass\, we’ll explore the journey from being the person with the mop to becoming the person leading the business. You’ll learn why stepping into management does not mean losing touch with quality and why your time and energy need to shift towards systems\, team development\, client experience\, numbers and leadership. \nThis session is for cleaning business owners who are ready to stop being the backup plan for everything. You’ll leave with a clearer understanding of what your role needs to become\, what to let go of and how to start building a business that can operate without relying on you every hour of every day. \nDCBN membership helps you step out of doing everything yourself and into leading your business properly. Join us for 121 mentoring\, training\, leadership support and a community of cleaning business owners who are building businesses that can grow beyond them!
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-from-mop-to-management-your-journey-as-a-cleaning-business-owner/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T130000
DTEND;TZID=Europe/London:20261202T133000
DTSTAMP:20260618T110605Z
CREATED:20260618T110605Z
LAST-MODIFIED:20260618T110605Z
UID:20223-1796216400-1796218200@dcbn.org.uk
SUMMARY:Mini Mastermind - What makes a cleaner stay?
DESCRIPTION:Recruiting cleaners is only one part of the challenge. Keeping good cleaners is often about how supported\, valued and clear they feel once they are part of your business. \nIn this members only live mastermind session\, we’ll discuss what helps cleaners stay longer and feel more committed to the role. We’ll share ideas around training\, communication\, culture\, feedback\, recognition and the everyday things that make a difference to retention. \nDCBN membership supports you with recruitment\, training\, retention and team management\, so you can build a cleaning business with people who want to stay and grow with you.
URL:https://dcbn.org.uk/event/mini-mastermind-what-makes-a-cleaner-stay/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/what-makes-a-cleaner-stay-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T130000
DTEND;TZID=Europe/London:20261209T133000
DTSTAMP:20260618T110754Z
CREATED:20260618T110754Z
LAST-MODIFIED:20260618T110754Z
UID:20227-1796821200-1796823000@dcbn.org.uk
SUMMARY:Mini Mastermind - How do you recover when something goes wrong?
DESCRIPTION:Things will sometimes go wrong in a cleaning business\, even with good systems and a great team. A missed task\, complaint\, broken item\, late arrival or communication issue can feel stressful\, but the response often matters more than the mistake itself. \nIn this members only live group mastermind\, we’ll talk about how to recover well when problems happen. We’ll share ideas for responding professionally\, rebuilding trust and learning from issues without letting them knock your confidence. \nDCBN membership helps you handle problems professionally\, protect client relationships and learn from mistakes\, with templates\, training and weekly support when business gets messy.
URL:https://dcbn.org.uk/event/mini-mastermind-how-do-you-recover-when-something-goes-wrong/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/goes-wrong-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261216
DTEND;VALUE=DATE:20261217
DTSTAMP:20260618T113722Z
CREATED:20260618T113722Z
LAST-MODIFIED:20260618T113722Z
UID:20251-1797379200-1797465599@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - How to sell without competing on price
DESCRIPTION:If clients only compare you on price\, it becomes very difficult to protect your profit. But when you learn how to explain the value of your service properly\, you can move the conversation away from “How much do you charge?” and towards “Why should we choose you?” \nIn this recorded video training masterclass\, we’ll look at how to sell cleaning without racing to the bottom. You’ll learn how to talk about reliability\, training\, insurance\, communication\, consistency\, standards\, trust and professionalism in a way that matters to the client. \nThis session will help you feel more confident in sales conversations\, especially when you are not the cheapest option. You’ll leave with practical ways to position your business\, respond to price objections and help potential clients understand the difference between a cleaner and a professional cleaning service. \nInside the DCBN\, we help you sell with confidence\, communicate your value and attract clients who understand the difference between cheap and professional. Join today for sales training\, templates\, 121 mentoring and weekly support to help you win better clients.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-how-to-sell-without-competing-on-price/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/how-to-sell-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261216T130000
DTEND;TZID=Europe/London:20261216T133000
DTSTAMP:20260618T100815Z
CREATED:20260615T123438Z
LAST-MODIFIED:20260618T100815Z
UID:20157-1797426000-1797427800@dcbn.org.uk
SUMMARY:Mini Mastermind - What's Draining your Time Right Now?
DESCRIPTION:Every business has something that seems to take far more time than it should. It might be messages\, rota changes\, staff questions\, client requests\, quoting\, invoicing or constantly fixing the same problems over and over again. \nIn this members only live mastermind session\, we’ll look at what is currently draining your time and how other cleaning business owners are handling similar challenges. The aim is to share simple ideas that help you reduce the daily pressure and create more space in your week. \nDCBN membership helps you simplify the way you run your business\, with templates\, training and weekly support to help you save time and feel more in control.
URL:https://dcbn.org.uk/event/mini-mastermind-whats-draining-your-time-right-now/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/draining-your-time-non.png
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