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DTSTART;TZID=Europe/London:20260902T130000
DTEND;TZID=Europe/London:20260902T133000
DTSTAMP:20260618T101043Z
CREATED:20260615T124222Z
LAST-MODIFIED:20260618T101043Z
UID:20167-1788354000-1788355800@dcbn.org.uk
SUMMARY:Mini Mastermind - Dealing with last minute cancellations!
DESCRIPTION:Last minute cancellations can cause frustration\, lost income and gaps in the rota that are hard to fill. They can also feel awkward to deal with\, especially when you want to keep a good relationship with the client. \nIn this members online mastermind session\, we’ll discuss how to handle cancellations fairly and professionally. We’ll share ideas around cancellation policies\, wording\, boundaries and how to protect your business while still offering good customer service. \nDCBN membership helps you stay professional and protected\, with policies\, templates\, training and weekly support for the tricky situations that come up in business.
URL:https://dcbn.org.uk/event/mini-mastermind-dealing-with-last-minute-cancellations/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/last-minute-cancellations-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260819T130000
DTEND;TZID=Europe/London:20260819T133000
DTSTAMP:20260618T100948Z
CREATED:20260615T123918Z
LAST-MODIFIED:20260618T100948Z
UID:20163-1787144400-1787146200@dcbn.org.uk
SUMMARY:Mini Mastermind - Building Trust with Clients Quickly
DESCRIPTION:Before a client books with you\, they need to feel confident that you are reliable\, professional and the right fit for their home. Trust starts long before the first clean\, from how you respond to enquiries to how clearly you explain your service. \nIn this 30-minute members only mastermind\, we’ll share simple ways to build trust quickly with potential clients. We’ll look at first impressions\, communication\, reviews\, quoting and the small details that help clients feel reassured enough to say yes. \nDCBN membership gives you the tools\, templates and support to help your business look professional\, build trust and attract the right clients from the start!
URL:https://dcbn.org.uk/event/mini-mastermind-building-trust-with-clients-quickly/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/building-trust-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260819
DTEND;VALUE=DATE:20260820
DTSTAMP:20260615T130926Z
CREATED:20260615T130926Z
LAST-MODIFIED:20260615T130926Z
UID:20179-1787097600-1787183999@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - How to Present your Quote so it Feels Professional
DESCRIPTION:A quote is not just a price. It is often the first proper impression a potential client gets of your business. If your quote looks rushed\, vague or too casual\, it can make it harder for the client to understand the value of what you offer\, even if your cleaning service is excellent! \nIn this recorded video training masterclass\, we’ll look at how to present your cleaning quote in a way that feels clear\, professional and confidence-building. You’ll learn what to include\, how to explain your service properly\, how to set expectations from the start and how to make your quote feel more valuable without overcomplicating it. \nThis training session will help you move away from simply sending a price and hoping for the best. You’ll leave with ideas for creating quotes that show professionalism\, reduce misunderstandings and help clients understand why your service is worth investing in. \nInside the DCBN\, we help you raise your standards\, improve your sales process and present your business with confidence. Join for templates\, training\, mentoring and weekly support to help you win better clients without feeling awkward or pushy.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-how-to-present-your-quote-so-it-feels-professional/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/FEELS-PROFESSIONAL-NON.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260812T130000
DTEND;TZID=Europe/London:20260812T133000
DTSTAMP:20260618T100402Z
CREATED:20260326T142725Z
LAST-MODIFIED:20260618T100402Z
UID:20063-1786539600-1786541400@dcbn.org.uk
SUMMARY:Mini Mastermind - Stop Playing Small
DESCRIPTION:Do you know you’re undercharging\, staying too quiet online\, or avoiding the next step? Our weekly mini mastermind online group is a supportive space to talk honestly\, get ideas and build confidence to grow. \nYou’ll leave with: \n\nA clearer idea of what’s holding you back\nIdeas from other owners who’ve pushed through the same thing\nA simple next step that feels doable\n\nReady to grow with the right support around you? Join the DCBN for mentoring\, training and a community of cleaning business owners who will help you level up.
URL:https://dcbn.org.uk/event/mini-mastermind-stop-playing-small/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/stop-playing-small-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260805T130000
DTEND;TZID=Europe/London:20260805T133000
DTSTAMP:20260618T100908Z
CREATED:20260615T123630Z
LAST-MODIFIED:20260618T100908Z
UID:20159-1785934800-1785936600@dcbn.org.uk
SUMMARY:Mini Mastermind - Simple Social Media for Cleaning Business Owners
DESCRIPTION:Social media can feel like one more thing on the never-ending to-do list\, especially when you’re not sure what to post or whether it’s actually bringing in enquiries. But used well\, it can help build trust\, show the personality of your business and keep you visible locally. \nIn this members live mini mastermind\, we’ll share ideas for posts\, content themes and simple ways to show up online without overcomplicating it. We’ll talk about what works for cleaning businesses and how to make social media feel easier and more consistent. \nNeed help showing up more consistently and professionally? Join the DCBN for marketing ideas\, training and support designed specifically for cleaning business owners.
URL:https://dcbn.org.uk/event/mini-mastermind-simple-social-media-for-cleaning-business-owners/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/simple-social-media-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260805
DTEND;VALUE=DATE:20260806
DTSTAMP:20260615T130555Z
CREATED:20260615T130555Z
LAST-MODIFIED:20260615T130555Z
UID:20176-1785888000-1785974399@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Choosing the Right Tech Stack for your Cleaning Business
DESCRIPTION:There is no shortage of technology promising to make business easier! Booking systems\, CRMs\, accounting software\, messaging tools\, automations\, AI\, scheduling apps and payment systems can all be useful\, but only if they solve the right problem for your business. \nIn this recorded video training masterclass\, we’ll look at how to choose the right tech stack for your cleaning business without wasting money on tools you do not need. You’ll learn how to identify the gaps in your current systems\, what types of software are worth considering and how to avoid jumping into new technology just because everyone else is talking about it. \nThis session is designed to help you make sensible\, practical tech decisions based on where your business is now and where you want it to go. You’ll leave with a clearer idea of what technology can support your business\, what can wait and how to build a simple tech stack that saves time rather than creating more work. \nDCBN membership helps you cut through the noise and choose tools that actually work for cleaning businesses. Join us for practical tech training\, real-life examples\, mentoring and support so you can save time without wasting money on the wrong systems.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-choosing-the-right-tech-stack-for-your-cleaning-business/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/TECH-STACK-NON.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260729T130000
DTEND;TZID=Europe/London:20260729T133000
DTSTAMP:20260618T100930Z
CREATED:20260615T123739Z
LAST-MODIFIED:20260618T100930Z
UID:20161-1785330000-1785331800@dcbn.org.uk
SUMMARY:Mini Mastermind - Where are you over delivering?
DESCRIPTION:Many cleaning business owners pride themselves on doing a brilliant job\, but sometimes great service can quietly turn into over-delivering. Extra tasks\, extra time\, extra messages and extra flexibility can all add up\, especially when they aren’t being charged for. \nIn this live members mastermind session\, we’ll discuss where you might be giving too much away and how that affects your profit\, time and boundaries. We’ll share ideas on how to keep standards high without letting your business absorb every extra cost. \nDCBN membership helps you protect your time\, profit and boundaries\, with training\, templates and real-world advice to help you run a stronger cleaning business!
URL:https://dcbn.org.uk/event/mini-mastermind-where-are-you-over-delivering/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/over-delivering-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260722
DTEND;VALUE=DATE:20260723
DTSTAMP:20260702T073853Z
CREATED:20260615T125955Z
LAST-MODIFIED:20260702T073853Z
UID:20172-1784678400-1784764799@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Creating a Client Review and Check-In Process
DESCRIPTION:Clients do not always tell you when something is starting to bother them. Sometimes they quietly become less happy\, stop recommending you\, reduce their hours or eventually leave. A simple review and check-in process helps you spot small issues before they become bigger problems. \nIn this recorded video training masterclass\, we’ll show you how to create a clear\, manageable client review process that fits into the way your cleaning business already works. You’ll learn when to check in with clients\, what questions to ask\, how to use feedback without feeling criticised and how to make reviews feel professional rather than awkward. \nThis session will help you improve client retention\, increase trust and create more opportunities for reviews\, referrals and upsells. You’ll leave with practical ideas for building client check-ins into your business without adding lots of extra admin or relying on memory. \nInside the DCBN\, we help you build simple systems that improve client retention\, reduce complaints and make your business feel more professional. Join for training\, templates\, mentoring and weekly support to help you create a better client experience.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-creating-a-client-review-and-check-in-process/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260715T130000
DTEND;TZID=Europe/London:20260715T133000
DTSTAMP:20260618T100545Z
CREATED:20260108T164225Z
LAST-MODIFIED:20260618T100545Z
UID:19777-1784120400-1784122200@dcbn.org.uk
SUMMARY:Mini Mastermind - What to Automate First
DESCRIPTION:Automation isn’t about turning your business into a robot\,  it’s about getting your time back. This mini mastermind will help you decide what to automate first so you stop wasting energy on the wrong things (and avoid spending money on tools you don’t need yet). We’ll compare what’s working across different businesses\, swap tool ideas and map out the simplest automations that reduce admin\, improve client experience\, and make your week feel lighter. You’ll leave with a clear shortlist of what to implement next and what to ignore for now. \n\n\nThese weekly group masterminds are not recorded\, they are a safe space for our members to share ideas and solve problems together\, facilitated by a trained business coach.\n\n\n\n\n\n\n\n\n\n\n\n\n\nIf you’re ready to run your cleaning business with more confidence\, stronger profits and a better team\, you’ll love our membership! \nJoin today and get instant access to:\n\nWeekly masterminds\nWeekly 121 mentoring calls\nTwo masterclasses a month\nA huge online training library\n£££s in discounts and member-only deals\nAll the documentation you’ll ever need to run your business properly\n\nAll for only £30 per month or £300 per year!
URL:https://dcbn.org.uk/event/mini-mastermind-what-to-automate-first/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/automate-first-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260708T130000
DTEND;TZID=Europe/London:20260708T133000
DTSTAMP:20260618T100602Z
CREATED:20260615T123233Z
LAST-MODIFIED:20260618T100602Z
UID:20148-1783515600-1783517400@dcbn.org.uk
SUMMARY:Mini Mastermind - What's one decision you've been putting off?
DESCRIPTION:Running a cleaning business means making decisions all the time\, but some decisions seem to sit on the list for weeks or even months. Whether it’s putting prices up\, dealing with a staff issue\, changing a system or finally saying no to something\, avoiding decisions can quietly drain your energy. \nIn this 30-minute members only mini mastermind\, we’ll talk about the decisions members have been putting off and what might be getting in the way. We’ll share ideas\, encouragement and practical next steps to help you move forward with more confidence. \nDCBN membership gives you support\, mentoring and a safe space to talk through decisions before they become bigger problems. Join us for weekly sessions\, practical training and a community that helps you move forward!
URL:https://dcbn.org.uk/event/mini-mastermind-whats-one-decision-youve-been-putting-off/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/putting-off-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260709
DTSTAMP:20260702T103836Z
CREATED:20260615T125446Z
LAST-MODIFIED:20260702T103836Z
UID:20169-1783468800-1783555199@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - How to Price Regular Cleans Properly
DESCRIPTION:Pricing regular cleans can feel tricky. You want to stay competitive\, but you also need to make sure every job is actually worth doing. Too many cleaning business owners set prices based on what everyone else is charging\, what the client wants to pay\, or what feels “reasonable” and then wonder why they are busy but not making enough profit. \nIn this recorded video training masterclass\, we’ll share with you how to price regular domestic cleans in a way that protects your time\, your team and your profit. You’ll learn what needs to be included when working out your prices\, why hourly pricing can sometimes hold you back and how to avoid undercharging for travel\, admin\, products\, training\, management time and the hidden costs of running a proper business. \nThis session will help you feel more confident about your pricing and give you a clearer structure for quoting regular work. Whether you are reviewing existing prices\, taking on new clients\, or trying to move away from low-profit jobs\, this masterclass will help you make better pricing decisions with less guesswork and more confidence. \nDCBN membership gives you the support\, training and confidence to make better pricing decisions for your cleaning business. Join us for practical training masterclasses\, 121 mentoring\, templates and weekly masterminds that help you stop guessing and start pricing for profit!How 
URL:https://dcbn.org.uk/event/dcbn-masterclass-how-to-price-regular-cleans-properly/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/price-regular-cleans-properly-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260701T130000
DTEND;TZID=Europe/London:20260701T133000
DTSTAMP:20260326T142929Z
CREATED:20260326T142929Z
LAST-MODIFIED:20260326T142929Z
UID:20066-1782910800-1782912600@dcbn.org.uk
SUMMARY:Mini Mastermind - How to Give Effective Feedback
DESCRIPTION:Avoiding feedback because you don’t want to upset anyone? But then the same problems keep happening… This mini mastermind discussion is about giving feedback in a way that’s clear\, fair and gets results. \nYou’ll leave with: \n\nWhat to say when a clean isn’t good enough\nHow to correct things without sounding harsh\nSimple scripts for common issues (timekeeping\, attitude\, missed tasks)\n\nWant support with the people side of your business? DCBN membership gives you access to weekly mastermind sessions like this\, plus tools and guidance to manage your team with confidence.
URL:https://dcbn.org.uk/event/mini-mastermind-how-to-give-effective-feedback/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/feedback.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260617T130000
DTEND;TZID=Europe/London:20260617T133000
DTSTAMP:20260326T142113Z
CREATED:20260326T142113Z
LAST-MODIFIED:20260326T142113Z
UID:20060-1781701200-1781703000@dcbn.org.uk
SUMMARY:Mini Mastermind - Managing Client Expectations
DESCRIPTION:Sick of “Can you just…” messages\, last-minute changes\, and clients expecting extras for free? This mini mastermind helps you set clear expectations upfront so you get fewer complaints and fewer awkward chats. \nYou’ll leave with: \n\nWhat to say before the first clean to avoid problems later\nSimple “what’s included” wording and boundaries\nHow to handle unrealistic requests calmly\n\nDCBN membership helps you stay professional and protected – join for support\, templates\, training and weekly sessions like this to make running your business easier.
URL:https://dcbn.org.uk/event/mini-mastermind-managing-client-expectations/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/customer-expectations-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260617
DTEND;VALUE=DATE:20260618
DTSTAMP:20260602T201311Z
CREATED:20260326T145139Z
LAST-MODIFIED:20260602T201311Z
UID:20077-1781654400-1781740799@dcbn.org.uk
SUMMARY:Training Masterclass - Hiring your first Team Leader
DESCRIPTION:If you’re the person everyone relies on for every decision\, you’ll always be the bottleneck\, no matter how many cleaners you hire. In this members-only training masterclass\, you’ll learn how to hire or promote your first team leader so you can step back from day-to-day operations without standards slipping. \nThis recorded training will be available in the DCBN training library\, so you can watch it in your own time\, revisit the key points and use it when you’re ready to make that next step in your business. You’ll have a clear plan for the first 30 days\, so the transition feels smoother for you\, your team and your clients. \nIn this masterclass\, you’ll learn: \n\nThe signs you’re ready for a team leader (and what to fix first if you’re not)\nWhat the role should actually include (responsibilities\, boundaries\, success measures)\nHow to choose the right person based on traits and behaviour\, not just loyalty\nHow to introduce the role to the team so it builds trust (not tension)\nA simple 30-day rollout plan to set them up for success\n\nIf you want step-by-step support as you grow your team and get off the tools\,  join the DCBN and you’ll get the training\, mentoring and resources to build a business that runs without everything going through you.
URL:https://dcbn.org.uk/event/training-masterclass-hiring-your-first-team-leader/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/first-team-leader-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260610T130000
DTEND;TZID=Europe/London:20260610T133000
DTSTAMP:20260326T143138Z
CREATED:20260326T141854Z
LAST-MODIFIED:20260326T143138Z
UID:20057-1781096400-1781098200@dcbn.org.uk
SUMMARY:Mini Mastermind - Favourite Technology
DESCRIPTION:Too many apps\, not enough time… and you’re still doing everything manually? In this mini mastermind discussion we’ll share our views on the tech that actually helps cleaning business owners and what’s a waste of money. \nYou’ll leave with: \n\nReal recommendations from other owners\nSimple tools for quoting\, scheduling\, team messages\, and reminders\nIdeas to save time and reduce mistakes\n\nWant the shortcuts without the trial and error? Join the DCBN and learn from other cleaning business owners\, plus get access to training\, resources and regular live training sessions.
URL:https://dcbn.org.uk/event/mini-mastermind-favourite-technology/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/favourite-tech-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260603T130000
DTEND;TZID=Europe/London:20260603T133000
DTSTAMP:20260326T141659Z
CREATED:20260326T141659Z
LAST-MODIFIED:20260326T141659Z
UID:20054-1780491600-1780493400@dcbn.org.uk
SUMMARY:Mini Mastermind - Best Converting Enquiry Scripts
DESCRIPTION:Getting enquiries but they’re not booking? Or you’re attracting price shoppers and time wasters? This mini mastermind discussion is about what to say (and what not to say) so you convert more of the right clients. \nYou’ll leave with: \n\nScripts for calls and messages that feel natural (not salesy)\nHow to qualify leads without sounding rude\nBetter follow-up wording that gets replies\n\nIf you want more leads turning into paying clients\, DCBN membership gives you access to weekly sessions like this plus proven training and support to grow.
URL:https://dcbn.org.uk/event/mini-mastermind-best-converting-enquiry-scripts/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/enquiry-scripts-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260604
DTSTAMP:20260602T201015Z
CREATED:20260326T144901Z
LAST-MODIFIED:20260602T201015Z
UID:20075-1780444800-1780531199@dcbn.org.uk
SUMMARY:Training Masterclass - Systemise your Client Journey
DESCRIPTION:Clients don’t usually leave because of one big thing. They leave because of small issues that build up when the journey isn’t clear. \nIn this members-only training masterclass\, you’ll learn how to systemise the full client journey so clients stay longer\, complain less and refer more. This recorded training will be available in the DCBN training library\, so you can watch it in your own time and come back to it whenever you need. \nYou’ll be guided through a simple client journey map and practical steps to tighten up the client experience without creating more work. \nIn this masterclass\, you’ll learn: \n\nThe key stages of the client journey (and where most businesses lose clients)\nWhat to systemise first for better retention and fewer complaints\nHow to improve onboarding so clients feel confident from day one\nThe “first clean” standards and touchpoints that reduce issues later\nHow to build reviews and referrals into your process without extra admin\n\n If you’d like help implementing this in your cleaning business with templates\, training and ongoing mentoring and guidance\, join the DCBN and we’ll help you to build a client experience that keeps people coming back (and recommending you).
URL:https://dcbn.org.uk/event/training-masterclass-systemise-your-client-journey/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/client-journey-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260527T130000
DTEND;TZID=Europe/London:20260527T133000
DTSTAMP:20260326T141456Z
CREATED:20260326T141456Z
LAST-MODIFIED:20260326T141456Z
UID:20051-1779886800-1779888600@dcbn.org.uk
SUMMARY:Mini Mastermind - Cashflow Calm
DESCRIPTION:Busy but still feeling skint some months? Or dreading bills\, VAT\, and quiet weeks? This members mini mastermind discussion is about getting control of cashflow so you can breathe again. \nYou’ll leave with: \n\nSimple ways to plan money week to week\nIdeas to stop the “panic dip” when work slows down\nTips for making income more steady\n\nDCBN members get support beyond the session – join and you’ll have ongoing training\, 121 mentoring and a network of cleaning business owners to help you stay on track.
URL:https://dcbn.org.uk/event/mini-mastermind-cashflow-calm/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/cashflow-calm-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260520T180000
DTEND;TZID=Europe/London:20260520T190000
DTSTAMP:20260326T144555Z
CREATED:20260326T144416Z
LAST-MODIFIED:20260326T144555Z
UID:20073-1779300000-1779303600@dcbn.org.uk
SUMMARY:Training Masterclass - Content that Converts
DESCRIPTION:Posting consistently but not getting enquiries can feel frustrating\, especially when you’re putting time in and seeing very little back. In this live and interactive online masterclass\, you’ll learn how to create content that builds trust and actually drives action\, not just likes and you’ll leave with clear post ideas\, stronger calls-to-action and a plan to turn attention into bookings \nIn this masterclass\, you’ll learn: \n\nThe 3 types of content that drive enquiries (not just engagement)\nSimple content frameworks you can repeat every week\nHow to turn common client questions into high-converting posts\nHow to write clearer calls-to-action that feel natural (not salesy)\nA batching method to create content faster without it taking over your week\n\nThese twice monthly live training masterclasses are for members only and are recorded and added to our huge online training library for members to access anytime. So if you’re not yet a member\, but are looking for ongoing support and training\,  join the DCBN today!
URL:https://dcbn.org.uk/event/training-masterclass-content-that-converts/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/content-that-converts-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260520T130000
DTEND;TZID=Europe/London:20260520T133000
DTSTAMP:20260107T164052Z
CREATED:20260107T154326Z
LAST-MODIFIED:20260107T164052Z
UID:19717-1779282000-1779283800@dcbn.org.uk
SUMMARY:Mini Mastermind - Best Lead Source Right Now
DESCRIPTION:Want more of the right enquiries (not time-wasters or bargain hunters)? \n\n\nIn this group mastermind\, we’ll have a guided discussion on what’s genuinely bringing in good-fit\, reliable clients right now – locally and consistently. It’s not a training session; it’s a chance to share what’s working in the real world with other cleaning business owners\, compare notes\, and pick up ideas you can actually use. \n\n\nCome along ready to talk about things like: \n\n\nWhere your best recent clients have come from (and which channels aren’t worth the effort)\nWhat attracts higher-quality enquiries (and what attracts the wrong ones)\nSimple tweaks that improve conversion (wording\, follow-up\, targeting\, boundaries)\nLocal referral sources and partnerships that can bring steady work\n\nBring your best lead sources\, ask questions\, and leave with a couple of new ideas to test straight away\, plus one clear action to take this week.\n  \nIf you’re ready to run your cleaning business with more confidence\, stronger profits\, a better team and\, you’ll love our membership! \nJoin today and get instant access to:\n\nWeekly masterminds\nWeekly 121 mentoring calls\nTwo masterclasses a month\nA huge online training library\n£££s in discounts and member-only deals\nAll the documentation you’ll ever need to run your business properly\n\nAll for £30 per month or £300 per year!
URL:https://dcbn.org.uk/event/mini-mastermind-best-lead-source-right-now/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/best-lead-source-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260513T130000
DTEND;TZID=Europe/London:20260513T133000
DTSTAMP:20260326T141237Z
CREATED:20260326T141237Z
LAST-MODIFIED:20260326T141237Z
UID:20048-1778677200-1778679000@dcbn.org.uk
SUMMARY:Mini Mastermind - Templates that Save Time
DESCRIPTION:Fed up of typing the same replies again and again? Quoting\, chasing\, onboarding\, reminders… it all adds up. In this mini mastermind we’ll share the templates that save hours and stop you living in your inbox. \nYou’ll leave with: \n\nThe top templates cleaning business owners use again and again\nBetter wording for tricky messages (prices\, cancellations\, late payments)\nIdeas you can copy and tweak for your business\n\nWant more done in less time? DCBN membership gives you practical resources\, support and weekly mastermind sessions like this to help you run your business without the overwhelm.
URL:https://dcbn.org.uk/event/mini-mastermind-templates-that-save-time/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/templates-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T180000
DTEND;TZID=Europe/London:20260506T190000
DTSTAMP:20260326T153716Z
CREATED:20260326T143809Z
LAST-MODIFIED:20260326T153716Z
UID:20069-1778090400-1778094000@dcbn.org.uk
SUMMARY:Training Masterclass - From Overwhelm to Control
DESCRIPTION:If you’re constantly juggling clients\, team issues\, admin and money worries\, it’s no wonder you feel overwhelmed! You’re carrying too many decisions with no system to hold them. This live and interactive members only online masterclass will help you reset\, simplify and get back in control. \nYou’ll learn: \n\nWhat to track weekly so problems don’t sneak up on you\nHow to create a realistic weekly rhythm (so you’re not constantly firefighting)\nWhat to stop doing (without guilt) and what to focus on instead\nHow to put simple boundaries in place with clients and your team\nA practical 7-day reset plan to help you feel calmer and more in control fast\n\nWith DCBN membership\, you’ll get ongoing support\, proven systems\, training and mentoring to help you build a more profitable cleaning business with a stronger team (without it all resting on you). Join the DCBN today and start running your business with confidence!
URL:https://dcbn.org.uk/event/training-masterclass-from-overwhelmed-to-in-control/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/overwhelm-to-control-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T130000
DTEND;TZID=Europe/London:20260506T133000
DTSTAMP:20260326T140847Z
CREATED:20260326T133434Z
LAST-MODIFIED:20260326T140847Z
UID:20045-1778072400-1778074200@dcbn.org.uk
SUMMARY:Mini Mastermind - Handling Team Communication
DESCRIPTION:Is your team not reading messages\, turning up late\, or doing things “their way”? This mini mastermind will be a small group chat online with other cleaning business owners to share what works\, swap ideas and fix common communication headaches. \nYou’ll leave with: \n\nSimple ways to keep everyone on the same page\nWhat to say when standards slip (without it turning into drama)\nIdeas for messages and routines that actually get followed\nOne change to try straight away\n\nNot a member yet? Join DCBN and get access to weekly mini masterminds like this\, plus mentoring\, training and a community that understands the cleaning industry.
URL:https://dcbn.org.uk/event/mini-mastermind-handling-team-communication/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/team-communication-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260429T130000
DTEND;TZID=Europe/London:20260429T133000
DTSTAMP:20260206T162945Z
CREATED:20260206T162945Z
LAST-MODIFIED:20260206T162945Z
UID:19968-1777467600-1777469400@dcbn.org.uk
SUMMARY:Mini Mastermind - Setting Boundaries without Guilt!
DESCRIPTION:Feel like clients (or even your team) expect you to be available 24/7? Struggling to switch off\, say no\, or stop “just quickly” replying to messages at all hours? \nThis DCBN Mini Mastermind is all about setting boundaries without guilt\, so you can protect your time\, energy\, and sanity and still deliver a professional service.\n\nJoin a your fellow DCBN members for a supportive\, practical discussion on the boundaries that make the biggest difference in a cleaning business. From response times and working hours\, to last-minute changes\, pricing conversations\, and what you will (and won’t) tolerate. \n\nWhat you’ll get from the session: \n\n\nExamples of healthy boundaries that clients respect\nSimple wording you can use to say no confidently and professionally\nIdeas from other members on what boundaries they’ve set (and how it’s gone)\nAt least one boundary script or policy you can implement immediately after the mastermind\n\nPerfect if you’re feeling stretched\, resentful\, or like the business is running you and you want to take control again. \n\nDCBN members only. Join and enjoy instant access to all the member benefits www.dcbn.org.uk/membership
URL:https://dcbn.org.uk/event/mini-mastermind-setting-boundaries-without-guilt/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/02/boundaries-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T180000
DTEND;TZID=Europe/London:20260422T190000
DTSTAMP:20260108T163231Z
CREATED:20260108T163231Z
LAST-MODIFIED:20260108T163231Z
UID:19772-1776880800-1776884400@dcbn.org.uk
SUMMARY:Training Masterclass - From Enquiry to YES!
DESCRIPTION:Getting enquiries is one thing\, turning them into paying clients is another! In this live and interactive training masterclass\, you’ll learn a simple enquiry-to-yes sales process that helps you convert more leads without discounting or feeling salesy. We’ll cover response templates\, the qualification questions that protect your time and a follow-up sequence that stops leads going cold after you send a quote. You’ll leave with a repeatable process you can use every time\, so conversions become predictable instead of based on luck. \n\n\nThese twice monthly training masterclasses give cleaning business owners practical\, proven steps to grow with more confidence\, covering the stuff that really matters like marketing\, sales\, recruitment\, team management\, customer service\, mindset and more! Every training masterclass is recorded and added to our vast training library\, so DCBN members can watch (or rewatch) anytime with 24/7 access via our exclusive members only area. \nIf you want to feel in control of your cleaning business\, with healthier profits\, a stronger team\, and real confidence in your next steps\, then our membership is perfect for you!\n\nJoin today and get instant access to:\n\nWeekly masterminds\nWeekly 121 mentoring calls\nTwo training masterclasses a month\nA huge online training library\n£££s in discounts and member-only deals\nAll the documentation you’ll ever need to run your cleaning business properly\n\nAll for just £30 per month or £300 per year!
URL:https://dcbn.org.uk/event/training-masterclass-from-enquiry-to-yes/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/enquiry-to-yes.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T130000
DTEND;TZID=Europe/London:20260422T133000
DTSTAMP:20260206T162657Z
CREATED:20260206T162657Z
LAST-MODIFIED:20260206T162657Z
UID:19965-1776862800-1776864600@dcbn.org.uk
SUMMARY:Mini Mastermind - How to Manage Quality Control
DESCRIPTION:Keeping standards high is one of the biggest challenges in a growing cleaning business\, especially when you’re not the one doing every clean. This DCBN Mini Mastermind is a focused\, practical session on quality control: how to protect your reputation\, reduce complaints\, and keep clients happy without feeling like you have to micromanage your team. \n\nJoin a small group of cleaning business owners to share what’s working\, troubleshoot what isn’t\, and build a simple quality system you can actually stick to. \n\nWhat you’ll get from the session: \n\n\nPractical ways to check quality consistently (even when you’re busy)\nIdeas for spot checks\, client feedback\, and team accountability\nHow to handle issues quickly and professionally when standards slip\nAt least one quality control step or checklist to implement immediately after the mastermind\n\nPerfect if you’re getting the odd complaint\, you’re growing your team\, or you want a more reliable way to maintain high standards across every clean.\n\nDCBN members only.
URL:https://dcbn.org.uk/event/mini-mastermind-how-to-manage-quality-control/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/02/quality-control-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260415T130000
DTEND;TZID=Europe/London:20260415T133000
DTSTAMP:20260206T162442Z
CREATED:20260206T162442Z
LAST-MODIFIED:20260206T162442Z
UID:19962-1776258000-1776259800@dcbn.org.uk
SUMMARY:Mini Mastermind - Using AI to create SOPs!
DESCRIPTION:Want to get your processes out of your head and into simple\, repeatable steps\, without spending hours writing documents from scratch? This DCBN Mini Mastermind is all about using AI to create SOPs (Standard Operating Procedures) that make training easier\, improve consistency\, and save you time. \n\nJoin a small group of cleaning business owners for a practical\, members-only discussion where we’ll share ways to use AI tools to quickly create:\n\nCleaning checklists and task lists\nTeam training guides\n“How we do it here” processes for admin\, onboarding\, and quality checks\n\nNo tech overwhelm\, just real examples\, prompts that work\, and ideas you can copy and adapt for your business. \n\nWhat you’ll get from the session: \n\n\nSimple ways to use AI to turn your current processes into clear SOPs\nPrompt ideas you can reuse again and again\nTips from other members on what they’re documenting first (and why)\nAt least one SOP outline or checklist you can put into practice immediately after the mastermind\n\nPerfect if you’re bringing on staff\, trying to improve quality\, or you want your business to run smoothly without you doing everything. \n\nDCBN members only. Join for instant access!
URL:https://dcbn.org.uk/event/mini-mastermind-using-ai-to-create-sops/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/02/using-ai-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260408T180000
DTEND;TZID=Europe/London:20260408T190000
DTSTAMP:20260108T162934Z
CREATED:20260108T162934Z
LAST-MODIFIED:20260108T162934Z
UID:19770-1775671200-1775674800@dcbn.org.uk
SUMMARY:Training Masterclass - Sort your Admin with the Help of AI!
DESCRIPTION:If admin is eating your evenings\, AI can be a genuine game-changer\, but only if you use it in a practical\, business-owner way. In this live training masterclass\, you’ll learn how to use AI to speed up the tasks you already do every week\, without losing your personal touch. We’ll cover the best admin jobs to hand over to AI first (emails\, templates\, policies\, job ads\, FAQs and content)\, plus simple prompts you can copy and paste. You’ll leave with a mini “prompt library” so you can save time AND stay in control of quality. \n\nIf you’re serious about building a more profitable cleaning business (without carrying everything yourself)\, our membership will help you lead with confidence and build a great team around you!\n\nJoin today and get instant access to:\n\nWeekly masterminds\nWeekly 121 mentoring calls\nTwo masterclasses a month\nA huge online training library\n£££s in discounts and member-only deals\nAll the documentation you’ll ever need to run your business properly\n\nAll for only £30 per month or £300 per year!
URL:https://dcbn.org.uk/event/training-masterclass-sort-your-admin-with-the-help-of-ai/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/ai-for-admin-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260408T130000
DTEND;TZID=Europe/London:20260408T133000
DTSTAMP:20260206T162150Z
CREATED:20260206T162150Z
LAST-MODIFIED:20260206T162150Z
UID:19959-1775653200-1775655000@dcbn.org.uk
SUMMARY:Mini Mastermind - Following up without being pushy!
DESCRIPTION:Worried about coming across “salesy” when you chase a quote or enquiry? You’re not alone\, and the good news is\, there’s a way to follow up that feels confident\, professional\, and genuinely helpful. \n\nJoin this DCBN Members Mini Mastermind for a practical discussion on how to follow up without being pushy\, so you can win more work\, increase your conversion rate\, and stop leaving money on the table. \n\nThis is a supportive\, idea-sharing session where we’ll talk through what to say\, when to say it\, and how to build a follow-up process that works for your business and your ideal clients. \n\nWhat you’ll get from the session: \n\n\nFollow-up approaches that feel natural (not awkward)\nExample messages and wording you can adapt to your own style\nIdeas from other members on what’s working for them right now\nAt least one follow-up message or mini-process to implement immediately after the mastermind\n\nPerfect if you’re getting enquiries but not enough are converting\, or you want a follow-up system that protects your time and boosts bookings. \n\nDCBN members only.
URL:https://dcbn.org.uk/event/mini-mastermind-following-up-without-being-pushy/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/02/following-up-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260401T130000
DTEND;TZID=Europe/London:20260401T133000
DTSTAMP:20260206T161910Z
CREATED:20260206T161910Z
LAST-MODIFIED:20260206T161910Z
UID:19956-1775048400-1775050200@dcbn.org.uk
SUMMARY:Mini Mastermind - Which numbers do you track?
DESCRIPTION:If you ever feel like you’re working hard but you’re not 100% sure what’s actually driving profit and growth\, this DCBN Mini Mastermind is for you. \n\nJoin a small group of smart cleaning business owners for a focused\, practical discussion on which numbers to track in a cleaning business\, and (just as importantly) which ones you can ignore for now. This isn’t about complicated spreadsheets or accounting jargon. It’s about getting clarity\, spotting problems early\, and making better decisions week to week. \n\nWhat you’ll get from the session:\n\nA clear list of the key numbers cleaning business owners track (and why)\nIdeas from other members on what they measure and how they keep it simple\nHelp choosing a few “must-track” metrics that fit your current stage of business\nAt least one number to start tracking immediately\, with a simple way to do it\n\nPerfect if you’re unsure whether you’re pricing right\, want to improve profit\, or you’re ready to grow and need your figures to guide your decisions. \nThis is members only\, but if you join TODAY you’ll get instant access to this and all the other benefits of membership for just £30 a month!
URL:https://dcbn.org.uk/event/mini-mastermind-which-numbers-do-you-track/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/02/numbers-to-track-non.png
END:VEVENT
END:VCALENDAR