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DTSTART;TZID=Europe/London:20260916T130000
DTEND;TZID=Europe/London:20260916T133000
DTSTAMP:20260618T103659Z
CREATED:20260618T103659Z
LAST-MODIFIED:20260618T103659Z
UID:20201-1789563600-1789565400@dcbn.org.uk
SUMMARY:Mini Mastermind - Good at cleaning but hard to manage?
DESCRIPTION:Sometimes a cleaner can be excellent at the actual cleaning but difficult in other ways. They may ignore systems\, resist feedback\, be unreliable\, cause tension in the team or make management feel much harder than it should. \nIn this live members’ mastermind session\, we’ll talk about how to handle team members who are good at the job but challenging to manage. We’ll share ideas around expectations\, communication\, boundaries and knowing when ability alone is not enough. \nDCBN membership gives you support with the people side of business\, including training\, mentoring and a community of cleaning business owners who understand the challenges of managing a team.
URL:https://dcbn.org.uk/event/mini-mastermind-good-at-cleaning-but-hard-to-manage/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/good-at-cleaning-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260924
DTSTAMP:20260618T112611Z
CREATED:20260618T112611Z
LAST-MODIFIED:20260618T112611Z
UID:20239-1790121600-1790207999@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Getting more referrals from existing clients
DESCRIPTION:Your existing clients can be one of your best sources of new work. They already know you\, trust you and understand the value of your service. But referrals do not always happen automatically\, sometimes clients need reminding\, encouraging and making it easy to recommend you. \nIn this recorded video training masterclass\, we’ll look at how to build referrals into your cleaning business in a natural and professional way. You’ll learn when to ask\, how to ask\, what makes clients more likely to recommend you\, and how to create a simple referral process that does not feel pushy or desperate. \nThis session will help you make better use of the relationships you have already built. You’ll leave with practical ideas for increasing word-of-mouth recommendations\, encouraging happy clients to spread the word\, and turning great service into a steady source of new enquiries. \nInside the DCBN\, we help you turn great service into more recommendations\, more reviews and more enquiries. Join for practical marketing training\, templates\, mentoring and weekly support to help your cleaning business grow in a more natural and sustainable way.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-getting-more-referrals-from-existing-clients/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260923T130000
DTEND;TZID=Europe/London:20260923T133000
DTSTAMP:20260819T142144Z
CREATED:20260618T103253Z
LAST-MODIFIED:20260819T142144Z
UID:20184-1790168400-1790170200@dcbn.org.uk
SUMMARY:Mini Mastermind - What would break if you took a week off?
DESCRIPTION:A good test of your systems is asking what would happen if you suddenly stepped away for a week. Would the team know what to do? Would clients still be looked after? Would payments\, rotas\, enquiries and problems still be managed? \nIn this members live mini mastermind\, we’ll look at the areas of your business that still depend too heavily on you. We’ll share ideas for building stronger systems\, clearer processes and more confidence in the people around you. \nDCBN membership helps you build a business that relies less on you\, with systems training\, practical templates and weekly support to help you step back with confidence.
URL:https://dcbn.org.uk/event/mini-mastermind-what-would-break-if-you-took-a-week-off/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/what-woudl-break-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260930T130000
DTEND;TZID=Europe/London:20260930T133000
DTSTAMP:20260618T104027Z
CREATED:20260618T104027Z
LAST-MODIFIED:20260618T104027Z
UID:20205-1790773200-1790775000@dcbn.org.uk
SUMMARY:Mini Mastermind - What are you known for locally?
DESCRIPTION:Your local reputation matters! Whether you realise it or not\, people may already have an impression of your business based on your reviews\, social media\, branding\, word of mouth and the way your team shows up. \nIn this member’s live mastermind session\, we’ll explore what your business is currently known for and what you would like to be known for. We’ll share ideas on how to strengthen your local message so the right clients remember\, recommend and choose you. \nDCBN membership helps you market your business with more confidence\, clarity and consistency\, so the right clients understand why they should choose you.
URL:https://dcbn.org.uk/event/mini-mastermind-what-are-you-known-for-locally/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/known-for-locally-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261007
DTEND;VALUE=DATE:20261008
DTSTAMP:20260618T112802Z
CREATED:20260618T112802Z
LAST-MODIFIED:20260618T112802Z
UID:20241-1791331200-1791417599@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - The Core Systems Every Cleaning Business Needs Before It Grows
DESCRIPTION:Growth can be exciting\, but without the right systems in place it can quickly become stressful. More clients\, more staff and more enquiries can expose every gap in your business. What worked when it was just you\, or a small team\, may not work when the business gets busier. \nIn this recorded video training masterclass\, we’ll look at the core systems every cleaning business needs before it grows. This includes client onboarding\, quoting\, scheduling\, staff training\, quality control\, communication\, payments\, complaints and reviews. You’ll learn which systems to prioritise first and how to keep things simple rather than creating unnecessary admin. \nThis session will help you spot the areas of your business that are currently relying too much on memory\, goodwill or last-minute problem solving. You’ll leave with a clearer understanding of what needs to be systemised so your business can grow in a calmer\, more controlled and more profitable way. \nDCBN membership helps you build the systems your cleaning business needs to grow without chaos. Join us for training\, templates\, mentoring and weekly sessions that help you create more structure\, consistency and control.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-the-core-systems-every-cleaning-business-needs-before-it-grows/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/core-systems-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T130000
DTEND;TZID=Europe/London:20261007T133000
DTSTAMP:20260618T104258Z
CREATED:20260618T104258Z
LAST-MODIFIED:20260618T104258Z
UID:20207-1791378000-1791379800@dcbn.org.uk
SUMMARY:Mini Mastermind - Collecting payments using technology
DESCRIPTION:Chasing payments can be uncomfortable\, time-consuming and damaging to cashflow. The right technology can make payments simpler for both you and your clients\, reducing admin and helping money come in more reliably. \nIn this live members only mastermind\, we’ll talk about different ways cleaning businesses can collect payments using technology. We’ll share experiences with payment links\, direct debits\, card payments\, invoicing software and systems that make the process smoother. \nDCBN membership gives you practical ideas\, training and support to help you improve cashflow\, reduce admin and use technology in a way that works for your cleaning business.
URL:https://dcbn.org.uk/event/mini-mastermind-collecting-payments-using-technology/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/collecting-payments-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261014T130000
DTEND;TZID=Europe/London:20261014T133000
DTSTAMP:20260618T104520Z
CREATED:20260618T104520Z
LAST-MODIFIED:20260618T104520Z
UID:20209-1791982800-1791984600@dcbn.org.uk
SUMMARY:Mini Mastermind - Clients adding extras
DESCRIPTION:Many cleaning business owners deal with clients who casually add extra tasks and expect them to fit it into the same time. It might be windows\, ovens\, extra rooms\, laundry\, tidying or “just a quick extra job” that isn’t really quick at all. \nIn this live members mastermind\, we’ll discuss how to handle extra requests in a way that feels clear and professional. We’ll share ideas for wording\, pricing\, setting expectations and protecting your team’s time without damaging the client relationship. \nDCBN membership helps you handle awkward client situations professionally\, with wording\, templates\, policies and support to protect your time and your business!
URL:https://dcbn.org.uk/event/mini-mastermind-clients-adding-extras/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/clients-adding-extras.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261022
DTSTAMP:20260618T112942Z
CREATED:20260618T112942Z
LAST-MODIFIED:20260618T112942Z
UID:20243-1792540800-1792627199@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Keeping Good Cleaners
DESCRIPTION:Finding good cleaners is hard enough. Keeping them is just as important. A strong\, reliable team can transform your business\, but good people are more likely to stay when they feel valued\, supported\, trained and clear about what is expected of them. \nIn this recorded video training masterclass\, we’ll look at what helps cleaners stay longer and perform better. You’ll learn how communication\, training\, feedback\, recognition\, structure and leadership all play a part in retention. We’ll also look at the common reasons good cleaners leave and what you can do to reduce avoidable turnover. \nThis session will help you think beyond recruitment and focus on building a team people want to be part of. You’ll leave with practical ideas for improving team culture\, reducing frustration and keeping the good cleaners you have worked so hard to find! \nInside the DCBN\, we help you build a stronger\, more reliable team with better training\, communication and leadership. Join for practical training\, 121 mentoring\, templates and support from people who understand the realities of running a cleaning team.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-keeping-good-cleaners/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261021T130000
DTEND;TZID=Europe/London:20261021T133000
DTSTAMP:20260618T104712Z
CREATED:20260618T104712Z
LAST-MODIFIED:20260618T104712Z
UID:20211-1792587600-1792589400@dcbn.org.uk
SUMMARY:Mini Mastermind - What are you avoiding in your business?
DESCRIPTION:Most business owners have something they know needs attention but keep pushing down the list. It might be updating prices\, sorting policies\, dealing with a difficult client\, creating a process\, or finally getting control of the numbers. \nIn this members live mastermind session\, we’ll discuss what you may be avoiding and why these tasks often feel so hard to start. We’ll share ideas to make the first step easier and stop small problems turning into bigger ones. \nDCBN membership helps you stop putting things off and start making progress\, with mentoring\, training\, templates and weekly accountability to support you!
URL:https://dcbn.org.uk/event/mini-mastermind-what-are-you-avoiding-in-your-business/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/avoiding-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261028T130000
DTEND;TZID=Europe/London:20261028T133000
DTSTAMP:20260618T104851Z
CREATED:20260618T104851Z
LAST-MODIFIED:20260618T104851Z
UID:20213-1793192400-1793194200@dcbn.org.uk
SUMMARY:Mini Mastermind - Do you need to stop taking everything personally?
DESCRIPTION:Running a cleaning business can feel very personal\, especially when clients complain\, staff leave\, someone cancels or feedback feels unfair. It’s easy to absorb every issue as a personal failure rather than seeing it as part of running a business. \nIn this supportive members only live mastermind\, we’ll talk about how to separate yourself from the daily ups and downs of business. We’ll share ideas for responding calmly\, protecting your confidence and making decisions from a clearer place. \nDCBN membership gives you a supportive space to build confidence\, strengthen your mindset and get advice from people who truly understand the emotional side of running a cleaning business!
URL:https://dcbn.org.uk/event/mini-mastermind-do-you-need-to-stop-taking-everything-personally/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/taking-personally-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261105
DTSTAMP:20260618T113120Z
CREATED:20260618T113120Z
LAST-MODIFIED:20260618T113120Z
UID:20245-1793750400-1793836799@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Profit First Thinking for Cleaning Business Owners
DESCRIPTION:A busy cleaning business is not always a profitable one. It is possible to have a full diary\, a growing team and lots of clients\, but still feel like there is never enough money left at the end of the month. Profit has to be planned for\, not just hoped for. \nIn this recorded video training masterclass\, we’ll explore profit-first thinking for cleaning business owners. You’ll learn how to look at your business numbers differently\, how to make profit a priority\, and how to stop treating whatever is left over as your reward for all the hard work. \nThis session will help you make more intentional financial decisions around pricing\, costs\, wages\, growth and cashflow. You’ll leave with a better understanding of how to build a business that supports you financially\, rather than one that simply keeps you busy. \nDCBN membership helps you stop being busy but broke and start building a business that properly rewards you. Join us for financial training\, 121 mentoring\, templates and weekly support to help you understand your numbers and protect your profit.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-profit-first-thinking-for-cleaning-business-owners/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/profit-first-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261104T130000
DTEND;TZID=Europe/London:20261104T133000
DTSTAMP:20260618T105009Z
CREATED:20260618T105009Z
LAST-MODIFIED:20260618T105009Z
UID:20215-1793797200-1793799000@dcbn.org.uk
SUMMARY:Mini Mastermind - Is money leaking out of your business?
DESCRIPTION:Money leaks are often small\, quiet and easy to miss. They can show up in unpaid extras\, poor scheduling\, undercharging\, wasted products\, travel time\, cancellations\, staff inefficiencies or jobs that are no longer profitable. \nIn this session\, we’ll talk about where money may be slipping through the cracks in your cleaning business. We’ll share practical ideas to help you spot leaks\, tighten up your systems and protect more of the money you earn. \nDCBN membership helps you spot the gaps\, tighten your systems and protect your profit\, with training\, mentoring and resources created for cleaning business owners.
URL:https://dcbn.org.uk/event/mini-mastermind-is-money-leaking-out-of-your-business/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/money-leaking-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T130000
DTEND;TZID=Europe/London:20261111T133000
DTSTAMP:20260618T105612Z
CREATED:20260618T105612Z
LAST-MODIFIED:20260618T105612Z
UID:20217-1794402000-1794403800@dcbn.org.uk
SUMMARY:Mini Mastermind - Getting More Referrals!
DESCRIPTION:Referrals are one of the most powerful ways to grow a cleaning business because they come with trust already attached. But many businesses rely on referrals happening by chance rather than building them into the client journey. \nIn this members only live mastermind session\, we’ll share ideas for encouraging more recommendations from happy clients. We’ll talk about when to ask\, how to ask\, what makes people refer and how to make referrals a more consistent part of your marketing. \nDCBN membership helps you create a stronger client journey\, improve your marketing and build more referral opportunities through practical training and supportive weekly sessions.
URL:https://dcbn.org.uk/event/mini-mastermind-getting-more-referrals/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/more-referrals-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261118
DTEND;VALUE=DATE:20261119
DTSTAMP:20260618T113313Z
CREATED:20260618T113313Z
LAST-MODIFIED:20260618T113313Z
UID:20247-1794960000-1795046399@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - Client Red Flags: When to say no\, pause or walk away!
DESCRIPTION:Not every enquiry is the right enquiry. Not every client is the right fit. Some clients show warning signs early on\, while others become increasingly difficult over time. Learning to spot red flags can protect your team\, your time\, your standards and your sanity! \nIn this recorded video training masterclass\, we’ll look at the client behaviours that should make you pause\, ask more questions or say no altogether. This may include unrealistic expectations\, poor communication\, disrespectful behaviour\, unsafe homes\, constant cancellations\, refusal to follow policies or repeated complaints that cannot be resolved. \nThis session will help you make more confident decisions about who you work with and when it may be time to step away. You’ll leave with practical guidance on setting boundaries\, handling difficult conversations and protecting your business without feeling unprofessional or guilty. \nInside the DCBN\, we help you protect your time\, your team and your standards with clearer policies and stronger boundaries. Join for practical training\, templates\, 121 mentoring and support to help you handle difficult client situations professionally.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-client-red-flags-when-to-say-no-pause-or-walk-away/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T130000
DTEND;TZID=Europe/London:20261118T133000
DTSTAMP:20260618T105755Z
CREATED:20260618T105755Z
LAST-MODIFIED:20260618T105755Z
UID:20219-1795006800-1795008600@dcbn.org.uk
SUMMARY:Mini Mastermind - What did you\, or would you\, delegate first?
DESCRIPTION:Delegation can feel difficult when you’re used to doing everything yourself. It can be hard to know what to hand over first\, who to trust and how to stop yourself stepping back in too quickly. \nIn this members live online mastermind\, we’ll talk about the first things members have delegated or would like to delegate. We’ll share what worked\, what felt challenging and how to make delegation feel safer\, clearer and more successful. \nDCBN membership helps you grow beyond doing everything yourself\, with team training\, systems support and mentoring to help you delegate with more confidence.
URL:https://dcbn.org.uk/event/mini-mastermind-what-did-you-or-would-you-delegate-first/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/delegate-first-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T130000
DTEND;TZID=Europe/London:20261125T133000
DTSTAMP:20260618T110000Z
CREATED:20260618T110000Z
LAST-MODIFIED:20260618T110000Z
UID:20221-1795611600-1795613400@dcbn.org.uk
SUMMARY:Mini Mastermind - Make your business feel more professional
DESCRIPTION:Clients often make decisions based on how professional your business feels before they ever experience the cleaning. Your website\, messages\, quote process\, uniforms\, follow-up and general communication all help shape their confidence. \nIn this live members only mastermind\, we’ll look at simple ways to make your cleaning business feel more polished and trustworthy. We’ll share ideas that can help you stand out\, attract better clients and feel more confident in your sales process. \nDCBN membership gives you the templates\, training and support to help your cleaning business look\, sound and feel more professional at every stage of the client journey.
URL:https://dcbn.org.uk/event/mini-mastermind-make-your-business-feel-more-professional/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/feel-more-pro-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261128T190000
DTEND;TZID=Europe/London:20261128T233000
DTSTAMP:20260629T230529Z
CREATED:20260629T195245Z
LAST-MODIFIED:20260629T230529Z
UID:20275-1795892400-1795908600@dcbn.org.uk
SUMMARY:Domestic Cleaning Industry Awards 2026
DESCRIPTION:Join us for the Domestic Cleaning Industry Awards 2026\, an unforgettable evening celebrating the UK’s best cleaning businesses\, teams and individuals! \nYour ticket includes entry to the awards celebration on Saturday 28th November 2026 at the Royal Nawaab Pyramid in Stockport\, Manchester\, plus a welcome drink\, dinner\, dancing and a full evening of celebrations as we recognise outstanding achievements across the cleaning industry. \nThere will also be a paid bar available throughout the evening for anyone who would like to purchase additional drinks. \nCome along to celebrate your business\, support the finalists\, cheer on the winners and enjoy a well-deserved night out with people who truly understand the cleaning industry. \nDress code: Party / awards nightVenue: Royal Nawaab Pyramid\, Stockport\, ManchesterDate: Saturday 28th November 2026 \nPlease note: Tickets are non-refundable but may be transferred to another guest if you are no longer able to attend.
URL:https://dcbn.org.uk/event/domestic-cleaning-industry-awards-2026/
LOCATION:The Royal Nawaab Pyramid\, Kings Valley\, Stockport\, SK4 2JU
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/banner-final-again.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261202
DTEND;VALUE=DATE:20261203
DTSTAMP:20260618T113519Z
CREATED:20260618T113519Z
LAST-MODIFIED:20260618T113519Z
UID:20249-1796169600-1796255999@dcbn.org.uk
SUMMARY:DCBN Training Masterclass: From Mop to Management - Your Journey as a Cleaning Business Owner
DESCRIPTION:Many cleaning business owners start by doing the cleaning themselves. You know the standards\, you know the clients and you know exactly how you want things done. But as the business grows\, your role has to change and that transition can feel uncomfortable. \nIn this recorded video training masterclass\, we’ll explore the journey from being the person with the mop to becoming the person leading the business. You’ll learn why stepping into management does not mean losing touch with quality and why your time and energy need to shift towards systems\, team development\, client experience\, numbers and leadership. \nThis session is for cleaning business owners who are ready to stop being the backup plan for everything. You’ll leave with a clearer understanding of what your role needs to become\, what to let go of and how to start building a business that can operate without relying on you every hour of every day. \nDCBN membership helps you step out of doing everything yourself and into leading your business properly. Join us for 121 mentoring\, training\, leadership support and a community of cleaning business owners who are building businesses that can grow beyond them!
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-from-mop-to-management-your-journey-as-a-cleaning-business-owner/
LOCATION:DCBN Training Library
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T130000
DTEND;TZID=Europe/London:20261202T133000
DTSTAMP:20260618T110605Z
CREATED:20260618T110605Z
LAST-MODIFIED:20260618T110605Z
UID:20223-1796216400-1796218200@dcbn.org.uk
SUMMARY:Mini Mastermind - What makes a cleaner stay?
DESCRIPTION:Recruiting cleaners is only one part of the challenge. Keeping good cleaners is often about how supported\, valued and clear they feel once they are part of your business. \nIn this members only live mastermind session\, we’ll discuss what helps cleaners stay longer and feel more committed to the role. We’ll share ideas around training\, communication\, culture\, feedback\, recognition and the everyday things that make a difference to retention. \nDCBN membership supports you with recruitment\, training\, retention and team management\, so you can build a cleaning business with people who want to stay and grow with you.
URL:https://dcbn.org.uk/event/mini-mastermind-what-makes-a-cleaner-stay/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/what-makes-a-cleaner-stay-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T130000
DTEND;TZID=Europe/London:20261209T133000
DTSTAMP:20260618T110754Z
CREATED:20260618T110754Z
LAST-MODIFIED:20260618T110754Z
UID:20227-1796821200-1796823000@dcbn.org.uk
SUMMARY:Mini Mastermind - How do you recover when something goes wrong?
DESCRIPTION:Things will sometimes go wrong in a cleaning business\, even with good systems and a great team. A missed task\, complaint\, broken item\, late arrival or communication issue can feel stressful\, but the response often matters more than the mistake itself. \nIn this members only live group mastermind\, we’ll talk about how to recover well when problems happen. We’ll share ideas for responding professionally\, rebuilding trust and learning from issues without letting them knock your confidence. \nDCBN membership helps you handle problems professionally\, protect client relationships and learn from mistakes\, with templates\, training and weekly support when business gets messy.
URL:https://dcbn.org.uk/event/mini-mastermind-how-do-you-recover-when-something-goes-wrong/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/goes-wrong-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261216
DTEND;VALUE=DATE:20261217
DTSTAMP:20260618T113722Z
CREATED:20260618T113722Z
LAST-MODIFIED:20260618T113722Z
UID:20251-1797379200-1797465599@dcbn.org.uk
SUMMARY:DCBN Training Masterclass - How to sell without competing on price
DESCRIPTION:If clients only compare you on price\, it becomes very difficult to protect your profit. But when you learn how to explain the value of your service properly\, you can move the conversation away from “How much do you charge?” and towards “Why should we choose you?” \nIn this recorded video training masterclass\, we’ll look at how to sell cleaning without racing to the bottom. You’ll learn how to talk about reliability\, training\, insurance\, communication\, consistency\, standards\, trust and professionalism in a way that matters to the client. \nThis session will help you feel more confident in sales conversations\, especially when you are not the cheapest option. You’ll leave with practical ways to position your business\, respond to price objections and help potential clients understand the difference between a cleaner and a professional cleaning service. \nInside the DCBN\, we help you sell with confidence\, communicate your value and attract clients who understand the difference between cheap and professional. Join today for sales training\, templates\, 121 mentoring and weekly support to help you win better clients.
URL:https://dcbn.org.uk/event/dcbn-training-masterclass-how-to-sell-without-competing-on-price/
LOCATION:DCBN Training Library
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261216T130000
DTEND;TZID=Europe/London:20261216T133000
DTSTAMP:20260618T100815Z
CREATED:20260615T123438Z
LAST-MODIFIED:20260618T100815Z
UID:20157-1797426000-1797427800@dcbn.org.uk
SUMMARY:Mini Mastermind - What's Draining your Time Right Now?
DESCRIPTION:Every business has something that seems to take far more time than it should. It might be messages\, rota changes\, staff questions\, client requests\, quoting\, invoicing or constantly fixing the same problems over and over again. \nIn this members only live mastermind session\, we’ll look at what is currently draining your time and how other cleaning business owners are handling similar challenges. The aim is to share simple ideas that help you reduce the daily pressure and create more space in your week. \nDCBN membership helps you simplify the way you run your business\, with templates\, training and weekly support to help you save time and feel more in control.
URL:https://dcbn.org.uk/event/mini-mastermind-whats-draining-your-time-right-now/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/06/draining-your-time-non.png
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END:VCALENDAR