BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//DCBN - ECPv6.17.5.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:DCBN
X-ORIGINAL-URL:https://dcbn.org.uk
X-WR-CALDESC:Events for DCBN
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260617
DTEND;VALUE=DATE:20260618
DTSTAMP:20260602T201311Z
CREATED:20260326T145139Z
LAST-MODIFIED:20260602T201311Z
UID:20077-1781654400-1781740799@dcbn.org.uk
SUMMARY:Training Masterclass - Hiring your first Team Leader
DESCRIPTION:If you’re the person everyone relies on for every decision\, you’ll always be the bottleneck\, no matter how many cleaners you hire. In this members-only training masterclass\, you’ll learn how to hire or promote your first team leader so you can step back from day-to-day operations without standards slipping. \nThis recorded training will be available in the DCBN training library\, so you can watch it in your own time\, revisit the key points and use it when you’re ready to make that next step in your business. You’ll have a clear plan for the first 30 days\, so the transition feels smoother for you\, your team and your clients. \nIn this masterclass\, you’ll learn: \n\nThe signs you’re ready for a team leader (and what to fix first if you’re not)\nWhat the role should actually include (responsibilities\, boundaries\, success measures)\nHow to choose the right person based on traits and behaviour\, not just loyalty\nHow to introduce the role to the team so it builds trust (not tension)\nA simple 30-day rollout plan to set them up for success\n\nIf you want step-by-step support as you grow your team and get off the tools\,  join the DCBN and you’ll get the training\, mentoring and resources to build a business that runs without everything going through you.
URL:https://dcbn.org.uk/event/training-masterclass-hiring-your-first-team-leader/
LOCATION:DCBN Training Library
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/first-team-leader-non.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260617T130000
DTEND;TZID=Europe/London:20260617T133000
DTSTAMP:20260326T142113Z
CREATED:20260326T142113Z
LAST-MODIFIED:20260326T142113Z
UID:20060-1781701200-1781703000@dcbn.org.uk
SUMMARY:Mini Mastermind - Managing Client Expectations
DESCRIPTION:Sick of “Can you just…” messages\, last-minute changes\, and clients expecting extras for free? This mini mastermind helps you set clear expectations upfront so you get fewer complaints and fewer awkward chats. \nYou’ll leave with: \n\nWhat to say before the first clean to avoid problems later\nSimple “what’s included” wording and boundaries\nHow to handle unrealistic requests calmly\n\nDCBN membership helps you stay professional and protected – join for support\, templates\, training and weekly sessions like this to make running your business easier.
URL:https://dcbn.org.uk/event/mini-mastermind-managing-client-expectations/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/03/customer-expectations-non.png
END:VEVENT
END:VCALENDAR