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SUMMARY:Training Masterclass - Systemise your Client Journey
DESCRIPTION:Clients don’t usually leave because of one big thing. They leave because of small issues that build up when the journey isn’t clear. \nIn this members-only training masterclass\, you’ll learn how to systemise the full client journey so clients stay longer\, complain less and refer more. This recorded training will be available in the DCBN training library\, so you can watch it in your own time and come back to it whenever you need. \nYou’ll be guided through a simple client journey map and practical steps to tighten up the client experience without creating more work. \nIn this masterclass\, you’ll learn: \n\nThe key stages of the client journey (and where most businesses lose clients)\nWhat to systemise first for better retention and fewer complaints\nHow to improve onboarding so clients feel confident from day one\nThe “first clean” standards and touchpoints that reduce issues later\nHow to build reviews and referrals into your process without extra admin\n\n If you’d like help implementing this in your cleaning business with templates\, training and ongoing mentoring and guidance\, join the DCBN and we’ll help you to build a client experience that keeps people coming back (and recommending you).
URL:https://dcbn.org.uk/event/training-masterclass-systemise-your-client-journey/
LOCATION:DCBN Training Library
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SUMMARY:Mini Mastermind - Best Converting Enquiry Scripts
DESCRIPTION:Getting enquiries but they’re not booking? Or you’re attracting price shoppers and time wasters? This mini mastermind discussion is about what to say (and what not to say) so you convert more of the right clients. \nYou’ll leave with: \n\nScripts for calls and messages that feel natural (not salesy)\nHow to qualify leads without sounding rude\nBetter follow-up wording that gets replies\n\nIf you want more leads turning into paying clients\, DCBN membership gives you access to weekly sessions like this plus proven training and support to grow.
URL:https://dcbn.org.uk/event/mini-mastermind-best-converting-enquiry-scripts/
LOCATION:Zoom Online Meeting
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