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DTSTART;TZID=Europe/London:20260225T130000
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UID:19786-1772024400-1772026200@dcbn.org.uk
SUMMARY:Mini Mastermind - Turning Complaints into Loyalty
DESCRIPTION:Complaints happen\, but losing a great client because of one issue doesn’t have to. In this mini mastermind\, we’ll share practical ways to respond to complaints so clients feel heard\, respected\, and confident staying with you. You’ll come away with language you can use immediately\, plus a simple process your team can follow so you’re not reinventing the wheel every time. The goal isn’t “never get complaints”\,  it’s to handle them so well that clients trust you more afterwards. \n\nThese weekly group masterminds are not recorded\, they are a safe space for our members to share ideas and solve problems together\, facilitated by a trained business coach. \n\n\n\n\n\n\n\n\n\n\n\n\nDCBN membership is perfect for cleaning business owners who want the confidence to make the right decisions\, the profit to grow sustainably\, and the support to build a business that delivers consistently happy customers! \n Join today and get instant access to: \n\nWeekly masterminds\nWeekly 121 mentoring calls\nTwo masterclasses a month\nA huge online training library\n£££s in discounts and member-only deals\nAll the documentation you’ll ever need to run your business properly\n\nAll for only £30 per month or £300 per year!
URL:https://dcbn.org.uk/event/mini-mastermind-turning-complaints-into-loyalty/
LOCATION:Zoom Online Meeting
ATTACH;FMTTYPE=image/png:https://dcbn.org.uk/wp-content/uploads/2026/01/complaints-into-loyalty-non.png
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DTSTART;TZID=Europe/London:20260225T180000
DTEND;TZID=Europe/London:20260225T190000
DTSTAMP:20260108T160514Z
CREATED:20260108T160514Z
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UID:19752-1772042400-1772046000@dcbn.org.uk
SUMMARY:Training Masterclass - Hiring a Reliable Cleaning Team
DESCRIPTION:Tired of no-shows\, last-minute excuses and constantly starting again from scratch? This live online members masterclass walks you through a practical hiring process designed to help you attract better applicants and build a team you can actually rely on. \n\nYou’ll learn what to change in your job adverts\, how to screen people quickly (without wasting hours on interviews)\, and how to run a trial shift that reveals who’s serious. Plus\, we’ll cover the onboarding basics that reduce early drop-off and protect your standards from day one. \n\nThese twice monthly training masterclasses give cleaning business owners practical\, proven steps to grow with more confidence\, covering the stuff that really matters like marketing\, sales\, recruitment\, team management\, customer service\, mindset and more! Every training masterclass is recorded and added to our vast training library\, so DCBN members can watch (or rewatch) anytime with 24/7 access via our exclusive members only area. \nWant more confidence in your decisions\, more profit in your bank and a team that pulls their weight? That’s exactly what our membership is here for! \n\nJoin today and get instant access to:\n\nWeekly masterminds\nWeekly 121 mentoring calls\nTwo training masterclasses a month\nA huge online training library\n£££s in discounts and member-only deals\nAll the documentation you’ll ever need to run your cleaning business properly\n\nAll for only £30 per month or £300 per year!
URL:https://dcbn.org.uk/event/training-masterclass-hiring-a-reliable-cleaning-team/
LOCATION:Zoom Online Meeting
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